Getting Care Quickly

The Getting Care Quickly composite measures members’ perception of how quickly they received care when it was sought in the last 12 months. Members were asked how often they were able to:

  • Receive needed care right away.
  • Get an appointment for health care at a doctor’s office or clinic as soon as they thought care was needed.

Responses were “Never,” “Sometimes,” “Usually” and “Always.” The rates displayed represent the average percentage of health plan members nationwide who responded “Usually” or “Always.”

GETTING CARE QUICKLY USUALLY OR ALWAYS
CommercialMedicaidMedicare
YearHMOPPOHMOHMOPPO
201784.885.782.18891.6
201684.585.681.887.991.7
201584.685.880.186.089.6
201485.586.280.786.689.7
201386.786.981.087.390.0
201286.086.781.287.689.8
201186.287.080.387.890.1
201086.587.180.688.190.6
200986.487.379.586.788.4
200886.387.280.186.388.9
200785.987.080.286.788.5
200686.187.178.787.289.5
200579.680.471.884.585.4
200479.3-72.384.2-
200378.6-70.883.4-
200277.6-71.981.9-
200179.7-77.287.2-
200078.3----
GETTING CARE QUICKLY ALWAYS
CommercialMedicaidMedicare
YearHMOPPOHMOHMOPPO
201758.258.46066.670.4
201658.558.560.366.870.9
201558.458.558.363.166.2
201459.959.959.263.666.8
201361.861.059.365.167.5
201260.560.559.064.967.0
201158.758.057.265.667.5
201058.257.756.265.468.2
200957.857.454.764.064.7
200857.656.255.763.764.6
200756.055.655.663.565.0
200656.857.553.465.467.0
200546.546.244.558.760.2
200445.5-44.258.5-
200345.0-42.657.2-
200243.9-44.155.8-
200144.8-46.560.0-
200045.8----
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