fbpx

Customer Service

The Customer Service composite measures members’ perception of the usefulness and quality of customer service they experienced in the last 12 months (for those who tried to get information or help from their plan’s customer service). Members were asked how often their health plan’s customer service:

  • Gave them the information or help they needed.
  • Treated them with courtesy and respect.

Responses were “Never,” “Sometimes,” “Usually” and “Always.”

CUSTOMER SERVICE USUALLY OR ALWAYS
CommercialMedicaidMedicare
YearHMOPPOHMOHMOPPO
201788.488.688.391.692.4
201688.288.088.291.592.7
201587.587.587.587.389.9
201487.886.387.187.489.0
201388.386.186.587.090.0
201288.286.086.288.489.8
201186.182.280.488.388.5
201084.583.079.788.588.7
200984.282.479.586.5-
200883.882.680.186.690.0
200782.780.779.186.784.5
2006v80.375.1--
CUSTOMER SERVICE ALWAYS
CommercialMedicaidMedicare
YearHMOPPOHMOHMOPPO
201765.165.169.172.773.1
201665.462.669.172.473.0
201563.161.268.467.770.8
201464.460.167.267.969.5
201365.560.667.367.771.0
201264.459.666.768.670.3
201162.154.860.968.968.3
201059.455.559.568.467.3
200957.954.557.966.4-
200857.253.559.066.664.3
200755.450.757.366.562.5
200654.253.949.7--
200571.269.768.691.587.7
200471.0-69.894.8-
200370.8-69.794.5-
200270.4-67.494.3-
200167.2-67.594.8-
200066.6----
  • Save

    Save your favorite pages and receive notifications whenever they’re updated.

    You will be prompted to log in to your NCQA account.

  • Email

    Share this page with a friend or colleague by Email.

    We do not share your information with third parties.

  • Print

    Print this page.