IRT Training: Live Webinars and On-Demand Video Tutorials

NCQA offers self-learning tools and live Q&A sessions to help you through the Accreditation and Certification survey process.

NCQA on-demand video training tutorials help you understand how to use the Interactive Review Tool (IRT)—NCQA’s updated web-based platform for conducting a self-assessed readiness evaluation and managing the Accreditation/Certification Survey process.

NCQA encourages you to watch the video training tutorials first, then join a webinar session to ask questions. Webinars include Q&A from the tutorials and from IRT experience.

Programs Used in the IRT platform

NCQA uses IRT for the following surveys:

  • Population Health Program Accreditation
  • Case Management Accreditation
  • Accreditation of Case Management for Long-Term Services and Supports (LTSS)
  • Certification Verification Organization (CVO) Certification
  • Credentialing Accreditation
  • Health Equity Accreditation
  • Health Information Products Certification
  • Health Plan Accreditation
  • Long-Term Services and Supports (LTSS) Distinction
  • Managed Behavioral Healthcare Organization Accreditation
  • Multicultural Health Care Distinction
  • Provider Network Accreditation
  • Specialty Pharmacy Accreditation
  • Utilization Management Accreditation
  • Wellness & Health Promotion (WHP) Accreditation & Certification
  • Data Aggregator Validation
  • North Carolina Care Management Agency Certification

On-Demand Video Tutorials and Tip Sheets

On-demand video tutorials walk through how to use IRT for specific tasks. NCQA encourages you to watch them before you use the IRT and before you attend webinar Q&A sessions.

  • IRT Key Functionality: Dashboard, Details Tab, Document Library, Timeline, Validation, Score Summary, Reports
  • Navigating in IRT: Actions Button, Navigation Tree, Element-Level Tabs
  • Managing Users in IRT: Adding Users and Assigning Roles
  • Completing Specific Tasks in IRT: Readiness Evaluation, Submit in IRT, Review and Respond to Issues, Host Survey Call, Respond to Issues, Comment at Preliminary Report, Review Final Report
  • IRT Linked Licenses: Tips for SSME, Multiple Product, National Surveys
  • IRT Resources and Training Support Page: Tip Sheets, System Help and More

View On-Demand Videos

Click here for IRT tip sheets including step-by-step instructions for how to use the IRT throughout the survey process.

Live Q&A Webinars

Preparing for the Survey Process in IRT

This session allows organizations to discuss IRT-related questions with experienced NCQA staff. Customers can ask questions from any point in the end-to-end survey process (Organization Readiness Evaluation to Final Report).

Please complete the brief IRT Q&A preassessment survey at least 24 hours before attending. You may ask additional questions as needed during the session.

Please register 24 hours in advance and dial into the call 10 minutes before the start time. We recommend that customers watch the video tutorials before attending the session, to be better prepared.

Live Q&A Schedule

DateTimeRegistration LinkSurvey Link
1/19/20222:00-3:00pmRegister hereComplete Survey
3/15/20222:00-3:00pmRegister hereComplete Survey
5/17/20222:00-3:00pmRegister hereComplete Survey
7/19/20222:00-3:00pmRegister hereComplete Survey
9/20/20222:00-3:00pmRegister hereComplete Survey
11/8/20222:00-3:00pmRegister hereComplete Survey
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