NCQA considers the following standards to be a delegation relationship if an organization uses a mail service organization to meet the distribution requirements:
- NET 4, Element A: Notification of Termination
- NET 4, Element B: Continued Access to Practitioners
- UM 5, Elements A, B, C: Timeliness of UM Decisions
- UM 7, Elements B, C, E, F, H, I: Denial Notices
- UM 9, Elements B, D: Appropriate Handling of Appeals
- UM 11, Element B: Pharmaceutical Restrictions/Preferences
- UM 11, Element C: Pharmaceutical Patient Safety Issues
HP 2023