2018 Credentialing Accreditation Evaluation Options 

NCQA’s Credentialing (CR) Accreditation program requirements assess key aspects of credentialing operations. They focus on consumer protection and improvement in service to customers.  

Key Assessment Areas (corresponding standards) 

  • Improving operations through an internal QI process (CRA 1) 
  • Ensuring appropriate agreements and collaboration with clients (CRA 2) 
  • Protecting credentialing information (CRA 3)
  • Ensuring a peer-review process for making credentialing decisions (CR 2) 
  • Verifying credentials at time of initial credentialing and recredentialing (CR 3, CR 4) 
  • Ongoing monitoring of sanctions and complaints (CR 5) 
  • Assessment of organizational providers (CR 7) 


  • Internal Quality Improvement Process (CRA 1) 
  • Agreement and Collaboration with Clients (CRA 2) 
  • Protecting Credentialing Information (CRA 3) 
  • Credentialing Policies (CR 1) 
  • Credentialing Committee (CR 2) 
  • Credentialing Verification (CR 3) 
  • Recredentialing Cycle Length (CR 4) 
  • Ongoing Monitoring (CR 5) 
  • Notification to Authorities and Practitioner Appeal Rights (CR 6) 
  • Assessment of Organizational Providers (CR 7) 
  • Delegation of Credentialing (CR 8)

New Online Application Process

NCQA now accepts applications for its Accreditation and Certification programs online. Hardcopy applications are no longer available from the NCQA Download Center.


Learn more

NCQA Policy Support

Policy Updates

Corrections, clarifications and policy changes to our stated Standards and Guidelines 

New FAQs are posted on the 15th of every month and provide answers to our most commonly asked questions. 

Policy Clarification Support (PCS)
If you cannot find an answer to your question in our FAQs or Policy Updates, submit your inquiry here

NCQA Survey Systems

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Login to ISS to prepare for and submit your Survey Tool for survey. 

Review a submitted survey (IRT)
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More information on IRT
Learn more about NCQA’s Interactive Review Tool, including training information.