FAQ Directory: Long-Term Services and Supports (LTSS)

• Accreditation Process and Timeline: Key steps, timing and resources for a successful accreditation.
• Standards and Guidelines: The complete standards and guidelines, including the intent and scope of review.
• Interactive Survey Tool: Contains the complete standards and guidelines; you can also determine your organization’s survey readiness—the tool calculates your potential survey score.

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Over sixty organizations have earned NCQA Accreditation of Case Management for LTSS. See the NCQA Report Card for a directory of accredited organizations.

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Pricing is based on multiple factors. Obtain full pricing information by submitting a request through My NCQA.

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The first step to earning accreditation is a discussion with an NCQA program expert. Purchase and review the program resources, conduct a gap analysis and submit your online application.

Align your organization’s processes with the standards. NCQA conducts the survey and determines your accreditation status within 30 days of the final review.

See a step-by-step process.

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Find the Standards and Guidelines document in the NCQA eStore.

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Organizations in operation for at least 6 months and coordinate LTSS are eligible for accreditation; for example:

• Area Agencies on Aging.
• Aging and Disability Resource Centers.
• Centers for Independent Living.
• Other home and community-based organizations.
• Health plans that coordinate LTSS that do not provide medical/behavioral health benefits.
• Case management organizations.
• Other organizations that coordinate LTSS.

 
NCQA-Accredited MBHOs or health plans that offer comprehensive medical benefits and manage LTSS are not eligible for this accreditation but can earn LTSS Distinction.

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