FAQ Directory: HEDIS

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4.20.2020 COVID-19 What decision has NCQA made about Quality Compass for 2020?

CAHPS: CAHPS survey results will not be included in Quality Compass. We have concerns about the validity of CAHPS results because the survey is being fielded this year from February–May during the height of the pandemic as it continues to spread unevenly across the country, with wide regional variation.   

HEDIS: We will continually assess the feasibility of using the data reported to us for other purposes, including Quality Compass, provided data meet our usual standards for validity, accuracy and completeness. No public reporting will be done on any measures failing to meet such criteria. 

HEDIS 2020