Welcome to PCMH Congress 2017

November 3, 2017 · Amy Maciejowski

We’re here at PCMH Congress. With three days of back-to-back sessions, there’s a lot to learn and a lot to share.

First up, the opening remarks and first session of the day. Dr. Michael Barr, Executive Vice President of NCQA, welcomed members to PCMH Congress. It was a packed house, an energized crowd of many first and second-time attendees―and even some attendees that have been to every PCMH Congress since the beginning three years ago.


The Redesigned PCMH Recognition Program: Lessons Learned explored strengths and weaknesses of the new PCMH recognition program. The ambitious redesign streamlined processes and eliminating administrative inconvenience. It also introduced a new way of submitting and reviewing applications: Q-PASS. Currently, 1,921 practices are registered in Q-PASS, with many more to come.

Lisa M. Holmes, the Chief Operating Officer at Charlotte Community Health Clinic and Wendy Wriggins Ernst, Principal at CareCentered Consulting shared experience and perspective on achieving and sustaining recognition through the new process.

“We were surprised with how smooth the process went, and how supportive NCQA was,” said Holmes. “They really want us to succeed.”

As part of the redesigned process, an NCQA Representative is assigned to each practice. That Representative assists practices and suggests the best ways to meet some of the criteria. Ernst explained that many of the tools provided were helpful in guiding how a practice sets out to achieve recognition and plan for their annual review.

“We had our first planning call. It was planned for 2 hours. It took 18 minutes,” said Holmes.

Stay tuned on the NCQA blog for more PCMH Congress coverage! (And follow us @NCQA #PCMH17).

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