Inside Health Care #38: COVID, Telehealth & Quality: What’s Now, What’s Next? (Part I)

June 2, 2020 · Lawrence Green

In this episode of “Inside Health Care,” Peggy O’Kane, NCQA President, moderates an expert panel discussion to explore how health plans, systems and clinicians are using telehealth to respond to COVID-19 and how challenges and opportunities identified during the pandemic might inform the future.

Panelists are Dr. Yul Ejnes, Clinical Associate Professor of Medicine, Warren Alpert Medical School of Brown University; Kerry Palakanis, Executive Director of Connect Care Operations, Intermountain Healthcare; Dr. Hoangmai Pham, Vice President of Provider Alignment Solutions, Anthem; and Dr. Michelle Schreiber, Director of the Quality Measurement and Value Based Incentives Group at CMS.

In part 1* of this discussion, panelists share their thoughts about the adoption, capabilities and limitations of telehealth. In part 2, panelists answer a range of questions covering reimbursement, privacy concerns and resources for keeping up with telehealth developments.

Learn about newly enacted policies for NCQA staff, contractors and events due to the coronavirus here: https://www.ncqa.org/covid/.

*The Commonwealth Fund created the slides mentioned during part 1, documenting the growth of telemedicine during the pandemic.