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Become a Better ACO: Tips from The Children’s Hospital of Philadelphia

March 16, 2015 · NCQA

Want to increase your NCQA Accreditation level? The Children’s Hospital of Philadelphia (CHOP), one of the first NCQA-Accredited ACOs, has advice for you:

  1. Showcase your experience with systems that contribute to coordinating care.
  2. Do more internal quality reporting.
  3. Increase your analysis of patient satisfaction data (CAHPS).

CHOP recently raised its accreditation level from 1 to 2 (3 is highest). The move is “a better reflection of the features and functions of an ACO that the entire CHOP organization represents,” said Amy Lambert, Senior Vice President of the CHOP Care Network.

The group noticed that integrating clinical activities across practice types can be complex. “We also realized that the Triple Aim requires changes in provider behaviors, and that this is a long-term, ongoing process—a journey, really,” said Jonathan Crossette, Ambulatory Operations Administration Consultant, CHOP Care Network.

Another CHOP tip for ACOs striving to raise their accreditation level is to have the right resources to implement new processes or work flows—improvements that support and help demonstrate ACO capabilities.

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