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Here are some of the most frequently asked questions about NCQA’s various programs. If you don’t see what you are looking for in one of the entries below, you can  ask a question through My NCQA.

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7.16.2012 Medical Record Review Validation Does the audit timeline have a new MRR completion date?

Yes. For HEDIS 2013, NCQA will enforce a medical record review deadline of May 15 (the previous deadline was May 10). No charts will be accepted past this deadline, when auditors will begin to review records. Holding all plans to the same timeline ensures comparability among submissions.

HEDIS 2013

7.16.2012 Medical Record Review Validation Why did the MRRV policy change?

NCQA continually reviews the audit process to ensure that it meets all applicable reporting requirements and is the rigorous process expected by all stakeholders.

Responding to increasing pressure from incentive programs, and with CMS input, over the past year NCQA developed the audit policy described in the June 19 MRRV memo. This change will make a more exacting process that ensures enough time for auditing and reporting valid results.

HEDIS 2013

7.16.2012 Medical Record Review Validation Why was a new statistical test chosen for MRRV?

The new test will reduce the number of errors allowed in the systematic sample collected using the Hybrid Method. Auditors will use the Squeglia Zero-based Sampling Plan, which includes more measures but has a smaller sample of 16 charts.

HEDIS 2013

7.16.2012 Initiation and Engagement of Alcohol and Other Drug DependenceTreatment The Engagement of AOD Treatment indicator requires initiation of AOD treatment and two or more inpatient admissions, outpatient visits, intensive outpatient encounters or partial hospitalizations with any AOD diagnosis within 30 days AFTER the date of the Initiation encounter (inclusive). Does "inclusive" mean that the initiation visit is included when determining compliance for engagement? What does "after" mean?

"Inclusive" means that the initiation visit is included when determining compliance for the Engagement of AOD Treatment indicator; therefore, the initiation visit is day 1 in the 30-day count. "After" means that the two additional visits must occur after the date of the initiation encounter. For example, if a members initiation visit occurred on August 1, the engagement visits must occur on August 2 through August 30.

HEDIS 2013

7.15.2012 Extending the time frame for initial assessment How many failed attempts to locate or communicate with a member must be made before an organization can exclude the member from a complex case management program?

A member who cannot be located or communicated with after three or more attempts over a 2-week period may be excluded from complex case management, and the file may be excluded from review. The organization must document attempts to contact the member by various mechanisms (telephone, letter, e-mail or fax) and through authorized caregiver channels.

7.15.2012 Determinations on non-creditable coverage requests If a member does not have creditable coverage, are decisions on pre-existing conditions considered medical necessity determinations?

No. If a member does not have creditable coverage, or does not have enough coverage to offset the entire pre-existing condition exclusionary period, the denial is not considered a medical necessity determination and should not be included in the UM denial file review. However, the denial may be appealed, and should be included in the appeal file review.

5.16.2012 Proportion of Days Covered by Medications (PDC) For the PDC measure, if a 30 day prescription is filled before the start of the measurement year but spills over into the current measurement year, how is it counted? For example, if a member fills a 30-day prescription on 12/15/10, does it count for MY 2011, for the 15 days that the prescription lasts into MY 2011?

No. A fill date from the previous measurement year is not included in current measurement year calculations. The text on page 180 of the MY 2011 P4P publication, under Index prescription date (IPD), should read [the IPD is the] first fill date during the measurement year. The member in your example is ineligible because the first fill date does not occur in the current measurement year.

5.15.2012 Appeal notices in a culturally and linguistically appropriate manner What does NCQA look for in an appeal notification that meets the "culturally and linguistically appropriate manner" requirement?

"Culturally and linguistically" appropriate refers to the organization providing notices of the appeal process to non-English-speaking members, in languages appropriate to members.

5.15.2012 Collecting feedback from program participants Is an organization required to collect feedback from all programs and all program participants, or may the organization choose from whom to collect feedback?

Organizations must include all programs or population segments to assess for WHP 9, Element A.

Data collection must be across all programs and include eligible participants. If an organization uses a sample, the sample must be randomized to give all eligible participants an equal chance of being included.

5.15.2012 Remove notice of new appeal reviewer from the denial letter For UM 7, Elements D and G, factor 2, must the explanation of the appeal process include notice that a new, nonsubordinate reviewer will be appointed?

No. The denial notice does not need to include notification that a new, nonsubordinate reviewer will be appointed; however, the organization must include this requirement in its appeal policies and procedures to meet UM 8, Elements B and C, factor 5, and include it in applicable appeal files to meet UM 9, Element C.

5.15.2012 Clinical quality measures across programs May organizations use the same clinical quality measure for each program brought forward for accreditation?

Yes. Organizations may use the same clinical quality measure for each program if the measure is relevant to each program's population. Each program's population must be measured separately.

5.15.2012 Bylaws in place of Credentialing Policies and Procedures May a hospital's by-laws serve as credentialing policies and procedures?

Yes. An organization may use its bylaws to meet the credentialing policies and procedures if the bylaws include all credentialing requirements of the element.