If you are not currently accredited and want to learn more, contact NCQA. If you are currently accredited and want to talk to someone about your status or about renewing or adding accreditations, submit a question through My NCQA.
FAQ Directory
Here are some of the most frequently asked questions about NCQA’s various programs. If you don’t see what you are looking for in one of the entries below, you can ask a question through My NCQA.
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8.24.2018 How do I get started with MBHO Accreditation?
8.24.2018 What is the process for earning CVO Certification?
The first step in earning Certification begins with an overview discussion with an NCQA program expert. Next, you will purchase the program resources, review, conduct a gap analysis and then submit your online application. Next you will align your processes with the standards. Finally, NCQA conducts the survey, creates a report and your Certification status is determined within 30 days of the final review. See a step-by-step process.
This applies to the following Programs and Years:
8.24.2018 How do I get started with the Medicaid Module?
If you are not currently accredited and want to learn more, contact NCQA. If you are currently accredited and want to talk to someone about your status or about renewing or adding accreditations, submit a question through My NCQA.
This applies to the following Programs and Years:
HP 2018, 2019, 20208.24.2018 How do we earn Physician and Hospital Quality Certification?
Organizations must go through a survey and submit documentation to NCQA. The survey score determines certification. See a step-by-step process.
This applies to the following Programs and Years:
8.24.2018 Where can I find information to help me get started with the Medicaid Module?
- Accreditation Process and Timeline: Key steps, timing and resources for a successful accreditation.
- Standards and Guidelines: The complete standards and guidelines, including the intent and scope of review.
- Interactive Survey Tool: Contains the complete standards and guidelines; you can also determine your organization’s survey readiness—the tool calculates your potential survey score.
This applies to the following Programs and Years:
HP 2018, 2019, 20208.24.2018 How do we start?
If you do not currently have Physician and Hospital Quality Certification and are interested in learning more, contact NCQA. If you have a current certification and want to talk to someone about current status or about renewing, submit a question through My NCQA.
This applies to the following Programs and Years:
8.24.2018 What is the process for earning Health Plan Accreditation?
The first step to earning accreditation is a discussion with an NCQA program expert. Purchase and review the program resources, conduct a gap analysis and submit your online application.
Align your organization’s processes with the standards. NCQA conducts the survey and determines your accreditation status within 30 days of the final review.
See a step-by-step process.
This applies to the following Programs and Years:
HP 2017, 2018, 2019, 20208.24.2018 Are there any other documents or information that will help me get started with Accreditation/Certification?
- Accreditation/Certification Process and Timeline: identifies key steps, timing and resources to successfully seek Certification.
- Standards and Guidelines: provides the comprehensive descriptions of the standards, including the intent and the scope of review.
- Interactive Survey Tool: includes the complete standards and guidelines and allows your organization to determine its readiness for a survey by responding to each standard. The tool calculates your survey score.
This applies to the following Programs and Years:
WHP 2014, Cert|2014 WHP|2016 WHP|Cert 20168.24.2018 Are there additional resources for case management organizations seeking LTSS Distinction?
- LTSS Best Practices Academy: Interactive forum for professionals to discuss strategies for coordinating quality long-term services and supports (LTSS) programs.
- LTSS Roadmap: A compilation of resources to guide organizations through meeting Case Management and Health Plan Standards for LTSS.
This applies to the following Programs and Years:
CM 20178.24.2018 What is the process for earning Accreditation/Certification?
The first step to earning accreditation/certification is a discussion with an NCQA program expert. Purchase and review the program resources, conduct a gap analysis and submit your online application.
Align your organization’s processes with the standards. NCQA conducts the survey and determines your accreditation status within 30 days of the final review.
See a step-by-step process.
This applies to the following Programs and Years:
WHP 2014, Cert, 2016, Cert|2013 WHP|Cert 2014|2016 WHP8.24.2018 Are there additional resources for health plans seeking LTSS Distinction?
- LTSS Best Practices Academy: Interactive forum for professionals to discuss strategies for coordinating quality long-term services and supports (LTSS) programs.
- LTSS Roadmap: A compilation of resources to guide organizations through meeting Case Management and Health Plan Standards for LTSS.
This applies to the following Programs and Years:
HP 2017, 2018, 2019, 20208.24.2018 What is the process for earning Managed Behavioral Healthcare Accreditation?
The first step to earning accreditation is a discussion with an NCQA program expert. Purchase and review the program resources, conduct a gap analysis and submit your online application.
Align your organization’s processes with the CR standards. NCQA conducts the survey and determines your accreditation status within 30 days of the final review.
See a step-by-step process.
