If your organization needs an invoice prior to placing your order for Quality Compass, please reach out to our Information Products team by submitting a case through your my.NCQA.org account.
FAQ Directory
Here are some of the most frequently asked questions about NCQA’s various programs. If you don’t see what you are looking for in one of the entries below, you can ask a question through My NCQA.
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9.15.2022 Invoice for Quality Compass How do I obtain an invoice to purchase Quality Compass?
9.15.2022 Quality Compass Exchange Product Does NCQA have Exchange data available on Quality Compass?
In 2022, NCQA will be releasing Quality Compass Exchange data for the first time. Exchange data will be available outside of the Quality Compass tool via a data file delivered on NCQA’s Download Center. The data file will contain individual plan level performance and benchmarks (averages and percentiles) for Exchange plans. It will contain results for QRS measure indicators used in the QRS Scoring program only. The Exchange data file is available for purchase now and will be released in November 2022.
This applies to the following Programs and Years:
HEDIS MY 20219.15.2022 File Review Scope for NCQA-Accredited Health Plans seeking UM-CR-PN Accreditation How many files are reviewed in a UM-CR-PN Survey for Accredited Health Plans?
For UM Accreditation, 75 files are reviewed per product line. For CR Accreditation, 75 initial credentialing files and 75 recredentialing files are reviewed.
Note: For non-health plan organizations, 30 files are reviewed per product line.
This applies to the following Programs and Years:
HP 2022, 2023|UM-CR-PN 20229.15.2022 Use of future dates to verify education and training Are future dates acceptable for verifying education and training?
9.15.2022 Use of NSC to verify education and training Can the National Student Clearinghouse be used to verify education and training?
Although the National Student Clearinghouse (NSC) is not an approved source for primary source verification, NCQA allows verification of credentials through an agent of an approved source. NSC can serve as an agent for some institutions.
Before using NSC, the organization must obtain documentation of a contractual relationship between it and the approved source (institutions that work with NSC). The contractual relationship must entitle the agent to provide verification of credentials on behalf of the approved source.
This applies to the following Programs and Years:
HP 2022|MBHO 2022|UM-CR-PN 2022|CVO 20229.15.2022 Quality Compass Data Comparison Across All Product Lines Is there a way to compare the data across product lines?
Currently each license is separated and there is no way to compare Commercial, Medicaid and Medicare in the same license. However, with the Data Exporter function, you will be able to pull reports in Microsoft Excel and that can make data comparison easier.
This applies to the following Programs and Years:
HEDIS MY 20219.15.2022 Electronic signatures Are electronic signatures (e.g., DocuSign) acceptable?
Yes, if there is a unique electronic signature or identifier and if the organization can demonstrate that the signature/identifier can only be entered by the signatory. NCQA reviews organizations’ security and login policies and procedures to confirm that the signature/identifier can only be entered by the signatory.
This applies to the following Programs and Years:
HP 2022|MBHO 2022|UM-CR-PN 2022|CVO 20229.15.2022 Quality Compass Data Usage Update What if my data usage needs change after purchasing Quality Compass?
You can contact the Information Products team for assistance in expanding your permissions to meet your data usage needs. This includes any changes to the amount of data being shared (number of indicators) and how/with who the data is being shared with (internally for quality analysis purposes, external reporting on a brochure, email broadcast, website, blog) or commercial use of the data.
This applies to the following Programs and Years:
HEDIS MY 20219.15.2022 Quality Compass Appearance Prior to Purchasing How can I see what Quality Compass looks like prior to purchase?
You can experience Quality Compass’ functionality by watching the demo videos available on the Quality Compass webpage (https://www.ncqa.org/programs/data-and-information-technology/data-purchase-and-licensing/quality-compass/). The demo videos walks viewers through some of the key features of Quality Compass as well as how to navigate the tool.
You can also request a walk-through live demo from the Information Products team. Please submit your request through your my.NCQA.org account or contact NCQA’s Customer Support team.
This applies to the following Programs and Years:
HEDIS MY 20229.15.2022 Purchase Order Number Will NCQA accept a purchase order number?
Purchase order numbers may be included for payment and tracking purposes; however, NCQA does not accept additional terms and conditions outside the executed legal agreement. Any and all purchase order terms and conditions have no legal effect and the license is governed solely by the terms of the executed agreement between your entity and NCQA.
This applies to the following Programs and Years:
HEDIS MY 20219.15.2022 PCS Questions Do answers from the Policy Clarification Support system have an expiration date?
We recommend that organizations not use PCS responses that are over 3 years old. If a question relates directly to a measure specification or a general guideline that was revised from a previous measurement year, you should resubmit the question.
This applies to the following Programs and Years:
HEDIS MY 20239.15.2022 Quality Compass Access When will I receive access to Quality Compass?
Access to the data is granted as soon as payment is received by check or credit card.
The default email address used for access will be the individual’s whose information was included under the “Ship To” section completed at checkout Login and password information will be emailed to the default user after NCQA sets up the account. The default user, also known as the Administrative User, will have access to manage the additional licensed users on the account.
