Current Openings

Please be advised of the existence of potentially fraudulent NCQA job postings on the internet where cybercriminals are impersonating NCQA personnel. NCQA is currently working with local authorities to address the issue. If you feel you have been a victim of a cybercrime, please report it to your local authorities immediately.

NCQA’s recruitment process does not include text messages or requests to download software. However, we do use email to schedule initial screening calls and may occasionally leverage the use of Skype to conduct remote interviews via a link which would not require a download. 

 

Senior Sales Associate

The Senior Sales Associate is responsible for helping the sales team meet its revenue objectives by managing and nurturing new customer and prospect experiences through all stages of sales cycles. Working collaboratively with Marketing and other functional units, the Associate will help to manage numerous outreach campaigns that support Customer Engagement and new sales activities for the various NCQA products and programs. Primary responsibilities will be to identify new prospect opportunities for the products and services that NCQA provides and to manage the customer and prospect experiences throughout the sales cycles leading to closure of opportunities. The Associate will be adept at using Salesforce to manage daily activities, contact relationships and to track the progression and closure of opportunities. Leading new sales initiatives through departmental collaboration, outbound calling and email outreach are strong requirements of this position. The Associate will also be responsible for assisting the AVP with preparation, maintenance and submission of the required monthly reporting to Leadership Team. Excellent verbal and written communication skills are essential.

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Accreditation Coordinator

The Coordinator performs a variety of administrative duties to help facilitate effective and efficient management of Accreditation Operations. The Coordinator works closely with various Accreditation team members to perform a variety of coordination, monitoring, and project management duties; handle scheduling and organizing meetings and events and maintaining agenda for various committees; documenting, monitoring and communicating needed actions; producing reports and updating materials; maintaining a positive relationship with internal and external customers; and working with staff to continuously improve processes and systems. The position requires demonstrated proficiency in all Microsoft Office applications, attention to detail and excellent communications skills in setting up internal and external meetings, ability to work independently and responsibly, exercise good independent judgment and initiative in balancing assignments.

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Assistant Director, Product Development

The Assistant Director directs the development and enhancement of NCQA’s recognition, accreditation, or certification product(s) from initial concepts through product launch and maintenance. This involves leading development teams in their work from initial concepts through final specifications. The Assistant Director works cross functionally with other departments and teams on product creation and implementation.

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CRM Analyst

The CRM Analyst is responsible for assisting the Customer Engagement team in the ongoing support and maintenance of our Salesforce.com CRM Enterprise implementation. Primary responsibilities are centered on developing deep understandings of data maintenance, Level 1 support of business users and assigned deployment activities with specific focus on: Administrative Requests, data quality and integrity, Salesforce Reports and Dashboards, System Testing and End-User Support.

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Customer Support Specialist

The Customer Support Specialist provides highly responsive quality service to customers. Log and categorize each customer interaction in customer tracking system. Provides technical support to end-user customers to navigate multiple online applications and products. Trouble-shoot, triage and problem solve complex, technical issues for customers. Provides detailed information about NCQA, its products and services. Develops appropriate interfaces with other functions to ensure that our customers are provided with correct information and prompt responses. Supports Publications production and fulfillment to ensure customer needs and business needs are being met. Works closely with Accounting, internal customers and external vendors.

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Director, Program and Operational Integrity

The director will lead, oversee and manage investigative activities related to the standards regarding complaints, fraud, regulatory sanctions and allegations of other misconduct involving organizations with NCQA statutes. Participate in activities and projects to improve product and operational effectiveness. Manage and monitor Accreditation Operations adherence to regulatory requirements (e.g., COI process), term limits on committees and completion of necessary documentation to maintain compliance. Conducts training and development to improve program integrity and operational effectiveness.

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Health Care Analyst

The Health Care Analyst provides research and project support. The Health Care Analyst supports multiple externally funded projects and NCQA programs focused on health care policy, performance measures development and implementation of quality review and oversight activities. Major responsibilities: gathering and synthesizing information obtained from various sources, including literature and evidence reviews and consulting with methodological and content experts; performing and managing tasks in all phases of a project including research, data collection, data analysis and production of draft reports and proposals. The Health Care Analyst also communicates with internal and external clients.

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Health Care Analyst, Survey Vendor Certification

This position provides operational support for patient experience survey and other non-survey client engagements. It involves tasks in all phases of multiple survey projects including survey vendor training, quality oversight, data collection, and preparing written deliverables. Additional responsibilities include analytical and general project support, such as research, data collection, data analysis, and production of reports. The Analyst must have very strong writing skills and be able to work independently on multiple tasks/projects in coordination with other internal and external project team members. Approximately two weeks of travel per year may be required.

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Manager, Physician Recognition Programs

The role of the Recognition Manager is to aid practices pursuing transformation or sustaining Patient-Centered Recognition. The manager will provide support and oversight of the evaluations conducted on practices. Acting as an internal content and subject-matter expert, the manager will resolve content questions that arise from practices during or preparing for evaluations. The manager will assess criteria completion of practices and organizations pursuing recognition. Through virtual interactions, the manager will utilize their skills to assess practice functions, activities, setup, electronic systems, and materials during the review process. The manager will also conduct audits of virtual surveys to assess compliance with NCQA's recognition program requirements and skills of external evaluators.

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Marketing and Communications Intern

The Intern will work closely with Marketing and Communications department to support ongoing activities related to social media outreach, event and product marketing, updating contact databases, and other seasonal projects. This is a part-time position designed for a current student during the Spring Semester of 2017. Position is paid but can also offer credit towards a course or graduation requirement.

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Network Administrator

This position exists to perform network support for NCQA’s Information Technology Operations. This position ensures the stable operation of the company’s network environment. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing the network infrastructure which includes: hardware, software, and telecommunications equipment. The position also analyzes and resolves end user hardware and software computer problems in a timely and accurate fashion, and supports the organization’s helpdesk function by providing 1st and 2nd line tiered support when required. This position is responsible for administering the backup and disaster recovery and the creation and deletion of users on the network.

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Phyllis Torda Health Care Quality Fellowship

The Phyllis Torda Health Care Quality Fellowship Program enables NCQA to train a new generation of health care quality leaders from diverse backgrounds. It celebrates the life of Phyllis Torda, who was devoted to improving the national health care system. Her work was wide-ranging and included efforts to promote the use of electronic health records and patient-reported outcomes for performance measurement, and new strategies and methodologies for physician measurement.

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Product Development Analyst

The Analyst contributes to the development of new NCQA products and the enhancements of existing products, conducting staff work and facilitating teams. The Analyst conducts external research when needed. He or she works closely with Product Design & Support staff as well as staff from other departments, gathering information and reviewing proposed ideas. The Analyst also contributes to implementation of new products, developing implementation documents and facilitating the transition of new products to the Accreditation and Recognition Operations team.

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Product Marketing Manager, Health Care and Physicians

As a Product Marketing Manager, you will be responsible for driving all Marketing and Communications efforts for NCQA’s suite of Recognition Program products, which evaluate the quality of health care provided at physician practices and within health systems. You will develop messaging and strategy for demand generation and work closely with sales on lead generation and lead nurturing efforts. Past experience in lead generation and marketing to health systems and physician practices is a requirement.

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Research Scientist

The Research Scientist will develop, lead, and collaborate on research and performance measure development focusing on a variety of areas including geriatric health, care coordination, behavioral health, vulnerable populations and other areas. The position is primarily funded through long-standing and new grants and contracts. The research scientist will lead/collaborate on the development and implementation of work streams focused on the development of new and novel performance measures which target evidence based quality of care for the purpose of comparing accountable entities to one another. The research scientist will also collaborate on research projects, supervise quantitative and qualitative data collection efforts, prepare scientific manuscripts and reports for broad stakeholder audiences, represent NCQA to key scientific and stakeholder audiences.

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Senior Health Care Analyst

The Senior Health Care Analyst will take a significant leadership role in the execution and oversight of projects within the Quality Measurement and Research Group at NCQA. The senior analyst is principally responsible for managing the development and evaluation of quality measure initiatives. The senior analyst must be highly organized, demonstrate creativity in applying analytical methods, and be very proficient at making decisions using complex data. This position requires specialized knowledge of a variety of health related topics, ideally in behavioral health, as well as nationally-recognized quality metrics, industry standard code sets, and data sources. Responsibilities include the development, planning, and implementation of research investigations, evaluations and assessments based on standard scientific methods related to quality improvement.

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