Survey Vendor Certification

NCQA’s Survey Vendor Certification team is responsible for recruiting, training, certifying and providing quality oversight to survey vendors who collect data for the following programs:

• Health Plan Consumer Assessment of Healthcare Providers and Systems (CAHPS  5.0H)
• Consumer Assessment of Healthcare Providers and Systems Patient Centered Medical Home (CAHPS PCMH)
• Medicare Health Outcomes Survey (HEDIS Medicare Health Outcomes Survey)

CAHPS 5.0H

• The CAHPS version 5.0H surveys are designed to capture accurate and reliable information from consumers about their experiences with their health plan.  
• The RFP for HEDIS CAHPS 2014 will be available the summer of 2013.  Click here to view last year's RFP.
• The HEDIS Volume 3 Specifications for Survey Measures is available for purchase online here or by contacting NCQA's Customer Support at (888) 275-7585.
• Click here to learn more about CAHPS 5.0H.
• Click here for more information on HEDIS and Quality Measurement.
• For more information on CAHPS 5.0H, please contact the NCQA CAHPS team by e-mail at CAHPS@ncqa.org.

CAHPS PCMH

• NCQA developed the Distinction in Patient Experience Reporting, which uses the CAHPS PCMH Survey to gather feedback on patient experiences within patient centered medical home practices.  
• The RFP for CAHPS PCMH 2014 will be available in the summer of 2013. Click here for last year's RFP.
• The CAHPS PCMH Specifications is available for purchase here or by contacting NCQA’s Customer Support at (888) 275-7585.
• Click here to learn more about CAHPS PCMH.
• Click here for more information about the PCMH Distinction program.
• For more information on CAHPS PCMH, please contact the NCQA CAHPS PCMH team by e-mail at CAHPS-PCMH@ncqa.org.

Medicare HOS

• In partnership with the Centers for Medicare and Medicaid Services (CMS), NCQA administers the Medicare Health Outcomes Survey (HOS). Click here to visit the CMS-sponsored website for additional information on the HOS program. 
• The HEDIS Volume 6 Specifications for the Medicare HOS is available for purchase here or by contacting NCQA’s Customer Support at (888) 275-7585.
• Click here to learn more about NCQA’s Survey Vendor Certification program for Medicare HOS.
• For more information on Medicare HOS, please contact the NCQA HOS team by e-mail at HOS@ncqa.org.