Survey Vendor Certification

NCQA’s Survey Vendor Certification team is responsible for recruiting, training, certifying and providing quality oversight to survey vendors who collect data for the following programs:

  • Health Plan Consumer Assessment of Healthcare Providers and Systems (CAHPS  5.0H)
  • Consumer Assessment of Healthcare Providers and Systems Patient Centered Medical Home (CAHPS PCMH)

 

CAHPS 5.0H

  • The CAHPS version 5.0H surveys are designed to capture accurate and reliable information from consumers about their experiences with their health plan.  
  • The RFP for HEDIS CAHPS 2016 is not yet available. Click here to view the 2015 RFP.
  • The HEDIS Volume 3 Specifications for Survey Measures is available for purchase online here or by contacting NCQA's Customer Support at (888) 275-7585.
  • Click here to learn more about CAHPS 5.0H.
  • Click here for more information on HEDIS and Quality Measurement.
  • For more information on CAHPS 5.0H, please contact the NCQA CAHPS team by e-mail at CAHPS@ncqa.org.

 

CAHPS PCMH

  • NCQA developed the Distinction in Patient Experience Reporting, which uses the CAHPS PCMH Survey to gather feedback on patient experiences within patient centered medical home practices.  
  • The RFP for HEDIS CAHPS PCMH 2015 will be available in early 2015. Click here to view the 2014 RFP.
  • The CAHPS PCMH Specifications is available for purchase here or by contacting NCQA’s Customer Support at (888) 275-7585.
  • Click here to learn more about CAHPS PCMH.
  • Click here for more information about the PCMH Distinction program.
  • For more information on CAHPS PCMH, please contact the NCQA CAHPS PCMH team by e-mail at CAHPS-PCMH@ncqa.org.