Leadership Team

Margaret E. O'Kane, President

Margaret E. O’Kane is the founding and current president of NCQA.

She was elected a member of the Institute of Medicine in 1999 and received the 2009 Picker Institute Individual Award for Excellence in the Advancement of Patient-Centered Care. Modern Healthcare magazine has named O’Kane one of the “100 Most Influential People in Healthcare” nine times, most recently in 2014, and one of the “Top 25 Women in Healthcare” three times. She received the 2012 Gail L. Warden Leadership Excellence Award from the National Center for Healthcare Leadership.

She is a board member of the Milbank Memorial Fund, American Board of Medical Specialties and Chairman of the Board of Healthwise, a nonprofit organization that helps people make better health decisions.

O’Kane holds a master’s degree in health services administration and planning from Johns Hopkins University, and is a recipient of that university’s Distinguished Alumnus Award.

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Tom Fluegel, Chief Operating Officer

Tom Fluegel became the Chief Operating Officer (COO) of NCQA in December 2012. He is responsible for all aspects of business planning and operations in supporting of the organization’s strategic plan.

Fluegel brings 25 years of leadership experience within the health care industry. He comes to NCQA most recently from Coventry Health Care, where he was COO of dental insurance operations for four years. From 1999 to 2008 he held diverse leadership positions within divisions of UnitedHealth Group, including two vice president posts, chief information officer and senior vice president for client operations.

Previously, he directed group administration and sales activities at CIGNA, as well as acquisitions, integration and operations at the California-based SafeGuard Health Enterprises.

Fluegel holds a BS in business administration from Washington University in St. Louis and an MBA from the University of Miami.

Michael S. Barr, MD, MBA, FACP, Executive Vice President, Quality Measurement and Research Group

Michael S. Barr, MD, is NCQA's Executive Vice President for its research, analysis and performance measurement department. In this position, he promotes delivery system reform and performance measurement, research, analysis and consulting work.

Prior to joining NCQA, Dr. Barr was Senior Vice President of the Division of Medical Practice at the American College of Physicians (ACP). At ACP, he was active on the NCQA Patient-Centered Medical Home Advisory Committee, a multi-stakeholder group that helps guide NCQA Patient-Centered Medical Home recognition.

Prior to his work at ACP, Dr. Barr was Chief Medical Officer of Baltimore Medical System, Inc. He also held leadership positions at Vanderbilt University Medical Center, serving as Physician Director of Medical Management Programs and Physician Manager of the Division of General Internal Medicine.

Dr. Barr holds part-time faculty appointments at Johns Hopkins University and The George Washington University. In July 2013, he was appointed by Governor Martin O'Malley to the Maryland Health Care Commission.

Dr. Barr earned a BS degree in Forest Biology from the State University of New York - Syracuse, a medical degree from New York University and an MBA from Vanderbilt University.

Patricia Barrett, Vice President, Product Design and Support

Patricia Barrett joined NCQA in 2008 as the Vice President for Product Development and Policy. In this role, she is responsible for exploring new product concepts and evolving existing products to meet the needs of a changing health care environment.  She also ensures proper development, communication and interpretation of NCQA Accreditation standards, HEDIS measures and Survey Vendor Certification. 

Prior to joining NCQA, Ms. Barrett was the lead consultant for General Motors on managed care. As HAP Associate Vice President and the Program Director for the HAP/GM Managed Care Consulting Team, she was responsible for evaluating the quality and efficiency of GM’s managed care offerings nationally and for establishing supplier development activities with all of GM’s HMOs. In this role, she participated on the NCQA Purchaser Advisory Council, the National Business Coalition on Health eValue8 Steering Committee and served as an author and scorer for the eValue8 RFI.

Ms. Barrett joined Health Alliance Plan (HAP) in Detroit, Mich. as an Analyst in the Quality Management Department in 1993. During her 14 years with HAP she served in a variety of roles including Manager of Research, Analysis and Program Development, Acting Director of Managed Care Information and Director of Quality Management. As Director of QM, she had responsibility for all clinical quality improvement and disease management programs as well as HEDIS production and NCQA accreditation for the organization as a whole. In addition, Ms. Barrett was a member of the NCQA HEDIS Policy Panel and served as the Chairperson for the Measurement Committee of the Michigan Quality Improvement Consortium (MQIC). 

Ms. Barrett attended the University of Michigan receiving her Bachelors degree in Sociology and a Masters Degree in Health Services Administration from the School of Public Health.

Mary Barton, Vice President, Performance Measurement

Mary Barton oversees the development, use and maintenance of techniques NCQA uses to evaluate health care quality. She ensures the scientific integrity of NCQA measurement and research. She also leads NCQA in winning and executing health care quality measurement contracts for federal and state governments.

Prior to NCQA, Dr. Barton worked for the Agency for Healthcare Research and Quality (AHRQ), where she was the scientific director of the U.S. Preventive Services Task Force (USPSTF). She supported and provided oversight for the methodological, evidence review and recommendation-making work of the USPSTF.

Before joining AHRQ, she was an assistant professor at Harvard Medical School, where she performed clinical epidemiology and health services research related to cancer screening and prevention in terms of access, test performance and outcomes.

Dr. Barton trained in primary care internal medicine at Brigham and Women’s Hospital in Boston and completed a general medicine research fellowship at Harvard. Dr. Barton has a clinical interest in and has presented widely about the performance of the clinical breast examination. She is a member of the American College of Physicians and the Society of General Internal Medicine.

Sharon King Donohue, General Counsel

Sharon King Donohue is the General Counsel and Chief Privacy Officer for the National Committee for Quality Assurance (NCQA), an independent, non-profit organization that reviews and assesses the quality of health care organizations including managed care plans and physician organizations. In her capacity as General Counsel for the NCQA, Ms. King Donohue is responsible for the general oversight and coordination of all legal matters for the organization. She plays an active role in the development of policy related to NCQA’s quality assessment programs. 

Prior to joining the NCQA in 1996, Ms. King Donohue spent over ten years in private practice and was most recently affiliated with the firm of Climaco, Climaco, Seminatore Lefkowitz & Garofoli Co., L.P.A., located in Cleveland, Ohio. During her tenure at Climaco, she specialized in the development of integrated delivery systems, mergers and acquisitions and other transactional and regulatory matters for health insurers, managed care organizations, hospitals and physician organizations.

Ms. King Donohue received her J.D. from Case Western Reserve University School of Law in Cleveland, Ohio.

James LaFlamme, Vice President, Accreditation & Recognition Operations

James LaFlamme is currently Vice President for Product Delivery at the National Committee for Quality Assurance (NCQA). In this position, he is responsible for the delivery of NCQA’s nine accreditation and certification programs and three physician recognition programs. 

Prior to joining NCQA, LaFlamme was the Director of the Healthcare Advisory Public Sector Practice at PricewaterhouseCoopers (PwC). At PwC, he improved results for clients that included commercial hospital systems and the Veterans Health Administration.

He has more than 25 years of health care operational experience and has held senior positions—including CEO, Chief Operations Officer, Vice President, and Administrative Director—at several hospitals and health systems.

LaFlamme earned a BS degree in Pharmacy from the University of Connecticut and a MS degree in Management from Indiana Wesleyan University. He is also a Fellow of the American College of Healthcare Executives.

Frank Micciche, Vice President, Public Policy and Communications

Frank MiccicheFrank Micciche is NCQA's Vice President of Public Policy and Communications. In this position, he directs NCQA’s relations with Congress, federal agencies and the states, as well as NCQA’s work with the media and other external audiences.

Prior to joining NCQA, Mr. Micciche was the Vice President for Partnerships and Coalitions at Campaign to Fix the Debt, a non-partisan organization made up of prominent public and private sector leaders and more than 350,000 grassroots supporters across the country. 

Prior to this position, Mr. Micciche was a senior advisor on health reform at McKenna, Long & Aldridge, LLP, where he provided policy analysis and strategic guidance to a variety of health care clients.

Mr. Micciche’s service in the public sector includes his time as legislative director in the Massachusetts House of Representatives and four years as the director of state-federal relations for Governor Mitt Romney (R-MA), where he ran the Commonwealth’s Washington, DC office and advised the Governor on federal policy issues with a particular focus on health care reform.

Mr. Micciche holds a master’s degree in public policy from the John F. Kennedy School of Government at Harvard University, and a bachelor's degree in political science from Tufts University.

Scott Hartranft, Chief Financial Officer

Scott Hartranft is the Chief Financial Officer/Treasurer for the National Committee for Quality Assurance (NCQA) an independent, non-profit organization that reviews and assesses the quality of managed care plans. In his capacity as CFO, Mr. Hartranft is responsible for the general oversight and coordination of the accounting, finance, administration, human resources, publications, education and customer support teams at NCQA. These teams ensure that financial information is provided in a timely and accurate manner, that quality staff is recruited, that customers receive quality information and service, and that NCQA is a comfortable environment in which to work. As a corporate officer, he also serves as staff representative to the finance and audit committee of NCQA’s Board of Directors to ensure that NCQA’s business and financial practices are consistent with industry standards and ethics.

Prior to joining NCQA in 1997, Mr. Hartranft spent six of his 11 years of finance experience as Vice President, Finance and Administration for Cyntergy Corporation of Gaithersburg, MD. The company specialized in the retail, hospitality, health care and food services industries.

Mr. Hartranft received a Bachelor of Business Administration, Accounting from Radford University of Radford, VA in 1986 and a Masters of Business Administration from Loyola College in Baltimore, MD in 2000. He is also an active member of the Maryland Association of Certified Public Accountants.

Rick Moore, Chief Information Officer

As NCQA’s Chief Information Officer, Rick Moore is responsible for the vision and strategic direction of the Information Services, Information Technology and Information Products. He also works closely with NCQA’s stakeholder partners and represents NCQA on leading several national health information technology initiatives and panels including the Health Information Technology Standards Panel (HITSP), the National Quality Forum (NQF) Health Information Technology Expert Panel (HITEP), the Markle Foundation’s Steering Committee on Connecting for Health, and the American Medical Association (AMA) and NCQA Collaborative for Improving Quality Measurement in Electronic Health Records.

Prior to joining NCQA in 2008, he was the Director of Health Informatics at the National Association of Children’s Hospitals where he led the development of information services and products for over 200 member hospitals. He has also served the Office of the Secretary of Health Affairs at the Department of Defense where he led the development of Electronic Health Record (EHR) systems and was awarded the Information Technology Officer of the Year of the Joint Medical Information Systems Office in 2004.

From 2001 to 2003, he was competitively selected by the U.S. Air Force Medical Service to attend the University of Alabama at Birmingham where he studied Health Informatics. In 2002, he was selected as a recipient of the HIMSS Foundation Richard P. Covert National Scholarship Award. Previously, he has served as the Director of Medical Readiness at Langley Hospital and was recognized as the Medical Readiness Officer of the Year for the command. He has also served as the Director of Managed Care for Moody Community Hospital and was selected in 1996 as the Air Force Medical Service’s Managed Care/Patient Administrator of the Year.

He holds a graduate degree in Health Informatics from the University of Alabama at Birmingham, as well as a graduate degree in Management from Troy State University. He is a certified health care executive and Fellow in the American College of Healthcare Executives (FACHE), a Fellow of the Health Information Management and Systems Society (FHIMSS), a certified Professional in Health Information and Management Systems (CPHIMS), a Certified Information Security Manager (CISM), and a certified Project Management Professional (PMP).

Sarah Hudson Scholle, Vice President of Research & Analysis

Dr. Sarah Hudson Scholle’s research on measurement of practice systems and patient-centered care has informed the development and evaluation of NCQA’s Patient-Centered Medical Home program. She led a recent effort that led to the development of the CAHPS survey for Patient-Centered Medical Homes and currently heads a study to assess opportunities for incorporating shared-decision-making in accountable care organizations.

Dr. Scholle leads one of seven Centers of Excellence in AHRQ/CMS Pediatric Quality Measurement Program. She has extensive experience with measurement using multiple data sources including administrative claims and eligibility files, surveys and most recently electronic health record data. Her research has focused on both content issues as well as technical issues such as reliability and validity of measures, as evidenced by her publication record.

Dr. Scholle holds graduate degrees in public health from Yale and a DrPH from Johns Hopkins with a concentration on health policy research.