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06.24.2025

Enhancing Your Members’ Experience – High-Quality Virtual Care for Health Plans

What is virtual care—and where is it headed? Claire Mendelson, NCQA Product Manager, breaks down what virtual care really means and how NCQA’s Virtual Care Accreditation is paving the way for a more connected, quality-driven health care future.

Unlock the Future of Member-Centered Virtual Care

As virtual care becomes a cornerstone of modern healthcare, health plans are uniquely positioned to lead the charge in delivering high-quality, accessible, and equitable care. This white paper from NCQA explores how health plans can elevate the member experience through strategic partnerships, standardized virtual care delivery, and accreditation.

Inside, you’ll discover:

  • Key trends shaping the future of virtual care in health plans
  • Insights from NCQA’s national pilot program
  • How accreditation supports quality, safety, and equity
  • Actionable strategies for building high-performing virtual care networks

Download now to learn how your organization can enhance member satisfaction, improve outcomes, and gain a competitive edge in a digital-first healthcare landscape.

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