Achieving Excellence in Virtual Care: Standardizing High-Quality Care with Real-World Insights

Virtual care promises to expand access and improve outcomes—yet too often, the reality falls short. In this session, NCQA and Firefly Health share practical lessons from the field on how to navigate common pitfalls in virtual care delivery. We explore quality assurance frameworks, adoption barriers, and measurable outcomes. Attendees will learn how to scale virtual care while maintaining high clinical quality and equity. Through real-world data, white papers, and implementation experience, we chart a path forward for virtual care that works—for patients, providers, and systems alike.

After this session, attendees will be able to:

Identify and address key barriers to implementing high-quality virtual care
Apply real-world examples and outcome data to design equitable, effective digital health strategies
Share practical tools and resources to improve workflows, patient engagement, and outcomes

Featured Speakers:

• Claire Mendelson, NCQA
• Avae Thomas Quartey, MPH, PMP, Firefly Health