FAQ Directory

Here are some of the most frequently asked questions about NCQA’s various programs. If you don’t see what you are looking for in one of the entries below, you can  ask a question through My NCQA.

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8.23.2018 How long does it take to earn Credentialing Accreditation?

The typical evaluation time frame is 12 months from application submission to decision, depending on an organization’s readiness. Some organizations may already be working within NCQA guidelines.

This applies to the following Programs and Years:
UM-CR 2017, 2016|UM-CR-PN 2018, 2019

8.23.2018 What organizations are eligible for Credentialing Accreditation?

Credentialing Accreditation is for organizations that provide full scope credentialing services. Eligible organizations:

  • Must not be licensed as an HMO, POS, PPO or EPO.
  • Must not be eligible for NCQA Accreditation as a health plan or an MBHO.
  • Must perform credentialing functions directly or through a contract.
  • Must perform credentialing activities for at least 50% of a practitioner network.

Note: A “practitioner network” is the practitioner network of clients and organizations.

This applies to the following Programs and Years:
UM-CR 2017, 2016|UM-CR-PN 2018, 2019

8.23.2018 What is the price for Credentialing Accreditation?

Pricing is based on multiple factors. Obtain full pricing information by submitting a request through My NCQA.

This applies to the following Programs and Years:
UM-CR 2017, 2016|UM-CR-PN 2018, 2019

8.23.2018 Where can I find the Standards and Guidelines?

Find the Standards and Guidelines document in the NCQA eStore.

This applies to the following Programs and Years:
UM-CR 2017, 2016|UM-CR-PN 2018, 2019

8.23.2018 What are the Credentialing Accreditation requirements?

Credentialing Accreditation assesses an organization’s performance in the following areas:

  • Internal Quality Improvement Process
  • Agreement and Collaboration With Clients
  • Protecting Credentialing Information
  • Credentialing Policies
  • Credentialing Committee
  • Credentialing Verification
  • Recredentialing Cycle Length
  • Ongoing Monitoring
  • Notification to Authorities and Practitioner Appeal
    Rights
  • Assessment of Organizational Providers
  • Delegation of CR

This applies to the following Programs and Years:
UM-CR 2017, 2016|UM-CR-PN 2018, 2019

8.23.2018 How does Credentialing Accreditation help my organization?

NCQA Credentialing Accreditation is designed to ensure that organizations pursuing accreditation can maintain a high-quality network for members and contracted clients. The standards provide a framework for adopting industry best practices to accurately and efficiently credential and recredential health care professionals—ensuring that medical organizations employ qualified professionals and align with state requirements.

This applies to the following Programs and Years:
UM-CR 2017, 2016|UM-CR-PN 2018, 2019

8.23.2018 What other organizations have earned Credentialing Accreditation?

More than 90 organizations have earned NCQA Credentialing Accreditation. See the NCQA Report Card for a directory of accredited organizations.

This applies to the following Programs and Years:
UM-CR 2017, 2016|UM-CR-PN 2018, 2019

8.23.2018 What is Credentialing Accreditation?

NCQA Credentialing Accreditation is a comprehensive program that evaluates the operations of organizations providing full-scope credentialing services, which include verifying practitioner credentials, designated credentialing-committee review of practitioners and monitoring practitioner sanctions.

This applies to the following Programs and Years:
UM-CR 2017, 2016|UM-CR-PN 2018, 2019

8.22.2018 Eligibility Where can we find more information about PCMH PRIME criteria and documentation requirements?

A list of the 13 PCMH PRIME criteria can be found on the HPC website here. The full PCMH PRIME requirements, including the criteria and all documentation requirements, is available for download at no cost from the NCQA Store.

This applies to the following Programs and Years:

8.20.2018 Where can I find information to help me get started?

8.20.2018 What is the price for Case Management Accreditation?

Pricing is based on multiple factors. Obtain full pricing information by submitting a request through My NCQA.

This applies to the following Programs and Years:
CM 2017, 2014

8.20.2018 What is Accreditation of Case Management for LTSS?

NCQA Accreditation of Case Management for LTSS is a comprehensive, program designed to support organizations that coordinate LTSS. The program standards provide a framework for organizations to deliver efficient, effective person-centered care that meets people’s needs, helps keep people in their preferred setting and aligns with state and MCO requirements.

This applies to the following Programs and Years:
CM-LTSS 2017