Video Library
NCQA produces videos to inform and illuminate the quality story. A few are just for fun.
Robert Pearl, MD – Quality Talks 2020 Posted 5.15.2020
“The biggest problem in American health care is us.” That’s how Dr. Robert Pearl, the longtime head of Kaiser Permanente, sums it up. “As patients, we wrongly assume the best care is dependent mainly on the newest medications, the most complex treatments, and the smartest doctors.” But why not build a better system, instead? And why not build it around the concept of prevention?
Dr. Pearl knows the current system’s failures all too well, professionally and personally: He lost his father from what he says was poor patient-clinician communication and subpar treatment plans. So, it should be no surprise he makes a passionate plea for shaking it all up in his best-selling book, Mistreated. In it, he explains why flawed perceptions are so common and how changes in structure, technology, financing and leadership could significantly lift quality outcomes.
In his latest incarnation as a Stanford professor, Pearl hopes to inspire students who will turn it all around. His pupils… and then payers, providers… and maybe us.
- 2:24
The Future of HEDIS, Topic #1: Flexibility
- 52:03
2019 Digital Quality Summit: Panel discussion featuring Peggy O’Kane and Charles Jaffe
- 51:46
PCSP 2016 Standard 6: Measure & Improve Performance
- 30:55
PCSP 2016 Standard 5: Track and Coordinate the Referrals
- 22:29
PCSP 2016 Standard 4: Plan & Manage Care
- 36:41
PCSP 2016 Standard 3: Identify & Coordinate Patient Populations
- 40:48
PCSP 2016 Standard 2: Provide Access & Communication
- 27:46
PCSP 2016 Standard 1: Working with Primary Care & Other Referring Clinicians
- 14:46
Standards Introduction to Patient-Centered Specialty (PCSP) 2016 Recognition Program