Purchase Standards & Guidelines
The Patient-Centered Connected CareTM standards and guidelines detail program requirements and documentation required to earn NCQA Recognition. Purchase the standards and guidelines through the NCQA eStore.
Access free webinars
Free Webinars give a high-level overview of the recognition process, list resources and detail the steps to earning recognition:
- About Patient-Centered Connected Care. (Coming Soon)
- Start-to-Finish: Earning Recognition. (Coming Soon)
- Standards & Guidelines Overview. (Coming Soon)
Attend NCQA education seminar
Delivered by NCQA Academy, NCQA's education body. Attending the Patient-Centered Connected Care Recognition seminar will help you understand the essential characteristics of the program, identify measurement and documentation criteria and learn how to navigate the NCQA survey and evaluation process. See scheduled seminars here.
Order Online Application
Complete Online Eligibility Check
The eligibility check is in the application and starts the recognition process. A series of questions about how your site operates determines the number of eligible entities and the number of survey tools required. After you answer these questions, NCQA will schedule a kick-off call to review your organization's recognition process.
Kick-Off Call & Schedule Survey Dates
Your submission of the eligibility check will result in a call with NCQA. At this stage, you will be assigned a point-of-contact at NCQA who can answer questions about the application or the survey and help you with general questions about the standards and guidelines. In addition, you may need to answer additional questions about your organization's structure to confirm the number of eligible entities and survey tools required.
Submit Application & Pay Survey Fee
Submit the final application, the site information worksheet, the signed program agreement and the Business Associate Agreement (BAA) at least 10 days prior to your survey date. You will also pay your survey fee at this time.
Purchase ISS Tool
Use the survey tool to submit documentation during the recognition process. Multiple sites with different systems or policies and procedures may need more than one survey tool.
Attend Online Training (Survey Tool & Process)
This recorded online training will help you learn how to use the survey tool and will explain the survey process, including submission of documentation.
Use the online survey tool to submit the completed survey and documentation.
Onsite surveys (if applicable) are conducted following the documentation review, within four weeks after you submit the survey.
Within 60 days after the survey, learn whether you are the newest NCQA-Recognized Patient-Centered Connected Care site!