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Patient-Centered Connected Care™ Recognition: Steps for Becoming Recognized

1 Purchase Standards & Guidelines

The Patient-Centered Connected CareTM standards and guidelines detail program requirements and documentation required to earn NCQA Recognition. Purchase the standards and guidelines through the NCQA eStore.

2 Access free webinars

Free Webinars give a high-level overview of the recognition process, list resources and detail the steps to earning recognition:

  • About Patient-Centered Connected Care. (Coming Soon)
  • Start-to-Finish: Earning Recognition. (Coming Soon)
  • Standards & Guidelines Overview. (Coming Soon)
3 Attend NCQA education seminar

Delivered by NCQA Academy, NCQA's education body. Attending the Patient-Centered Connected Care Recognition seminar will help you understand the essential characteristics of the program, identify measurement and documentation criteria and learn how to navigate the NCQA survey and evaluation process. See scheduled seminars here.

1 Order Online Application

The application is where you provide NCQA basic site information, sign program agreements and submit information for the eligibility check. You can order an online application here.

2 Complete Online Eligibility Check

The eligibility check is in the application and starts the recognition process. A series of questions about how your site operates determines the number of eligible entities and the number of survey tools required. After you answer these questions, NCQA will schedule a kick-off call to review your organization's recognition process.

3 Kick-Off Call & Schedule Survey Dates

Your submission of the eligibility check will result in a call with NCQA. At this stage, you will be assigned a point-of-contact at NCQA who can answer questions about the application or the survey and help you with general questions about the standards and guidelines. In addition, you may need to answer additional questions about your organization's structure to confirm the number of eligible entities and survey tools required.

4 Submit Application & Pay Survey Fee

Submit the final application, the site information worksheet, the signed program agreement and the Business Associate Agreement (BAA) at least 10 days prior to your survey date. You will also pay your survey fee at this time.

5 Purchase ISS Tool

Use the survey tool to submit documentation during the recognition process. Multiple sites with different systems or policies and procedures may need more than one survey tool.

6 Attend Online Training (Survey Tool & Process)

This recorded online training will help you learn how to use the survey tool and will explain the survey process, including submission of documentation.

7 Submit Survey

Use the online survey tool to submit the completed survey and documentation.

8 Onsite Survey

Onsite surveys (if applicable) are conducted following the documentation review, within four weeks after you submit the survey.

9 Receive Decision

Within 60 days after the survey, learn whether you are the newest NCQA-Recognized Patient-Centered Connected Care site!

1 Expansion Survey

You might not be ready to bring through all sites at once, or your organization might be growing and new sites are opening. You may bring sites through at different times without purchasing a new survey tool. The pricing and process depend on how many sites you bring through, when you bring them through and whether they count as different eligible entities. Speak with your NCQA point-of-contact for information about the process and pricing for expansion surveys.

2 Renew Recognition

Don't let your recognition lapse! Recognition lasts three years, but you should start the renewal process at least six months before it expires.