Get Started – LTSS Distinction for Case Management Organizations

As the population ages, more states are seeking to increase accountability, improve quality and promote a cost-effective service delivery system. States and managed care organizations need assurance that their partners can coordinate care effectively across medical, behavioral and social services and help keep people in their preferred setting—often, their home and community.

NCQA’s Long-term Services and Supports Distinction is designed to support organizations that provide comprehensive clinical case management services and coordinate social services for long-term services and supports (LTSS) populations.


Earning NCQA LTSS Distinction can help your organization:

  • Become more efficient. A focus on coordinated care, training and measurement can help organizations reduce errors and duplicated services.
  • Integrate care better. Standards can help organizations improve communication between individuals, caregivers, providers, payers and other organizations that coordinate care.
  • Provide person-centered care. Standards focus on person-centered services, which can lead to better care planning and monitoring.
  • Support contracting needs. Standards align with the needs of states and MCOs. NCQA-Accredited organizations demonstrate that they’re ready to be trusted partners in coordinating LTSS services.


An organization is eligible for the NCQA LTSS Distinction if:

  • It has a current NCQA Accreditation status, or
  • Is seeking NCQA Case Management Accreditation.

Note: NCQA conducts LTSS Distinction Surveys at the legal-entity level.

Learn more today. Fill out the form to the right to receive more information about this program or to speak to an NCQA program expert.