Tue, May 26–27

Introduction to NCQA's Credentialing Standards - DC

New to credentialing or need an in-depth explanation of NCQA's credentialing standards? If so, this seminar is the one for you!

  • 8.70 Credits

About this Seminar Training


Following recent reports from the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC), NCQA has decided to cancel our seminar offerings in May.

Gov. Ron DeSantis directed State Health Officer and Surgeon General Dr. Scott Rivkees to declare a public health emergency in Florida on March 1, 2020.  Our top priority is the health and safety of our attendees.

We are working to develop an alternative, virtual training to supplement this seminar. We will notify you via email when we open these alternative activities for registration.

Introduction to NCQA's Credentialing Standards

August 3-4 | Washington, DC


Introduction to NCQA's Credentialing Standards

New to credentialing or need an in-depth explanation of NCQA's credentialing standards? If so, this seminar is the one for you! Faculty will walk participants through a detailed explanation of each Credentialing standard and lead participants through hands-on group activities that are designed to mimic real-life credentialing scenarios.

 NOTE: This seminar will review NCQA's Credentialing standards. 

What You Will Learn

  • Explain the NCQA Credentialing Standards.
  • Identify appropriate credentialing and recredentialing documentation and operational procedures required to comply with NCQA Accreditation Standards.
  • Describe potential problem areas in the credentialing process.
  • Apply the NCQA Credentialing Standards to assist health organizations in the credentialing process.
  • Discuss and identify the credentialing differences between Health Plan, Managed Behavioral Health Organizations, Credentialing Verification Office and Credentialing Accreditation.


Date, Seminar Hours, Location and Fees

May 26-27 | Washington, DC

Seminar Hours:

Day one, May 26

8:30 a.m. – 5:00 p.m.

Day two, May 27

8:30 a.m. – 12:30 p.m.


8:10 a.m. – 8:30 a.m on day one only

Continental breakfast will be served on both days; lunch will be served on day one only.

Registration Fee:

Regular Registration Fee: $1,295

To request a discount: Click Here


NCQA Headquarters
1100 13th Street, NW, Third Floor
Washington, DC 20005

Details about this seminar location are as follows:

The building is not accessible until 8:00 a.m. Please proceed to the 3rd floor. For a list of hotels near NCQA headquarters, please Click Here.

Who Should Attend

This interactive seminar is geared towards individuals with one year of experience, or less; collecting, reporting, and acting upon credentialing data; or those who need a refresher, including:

  • Credentialing Specialists/Coordinators/Managers/Directors
  • Consultants
  • Provider Relations Specialists/Managers
  • Quality Improvement Managers/Directors
  • Quality Assurance Managers/Directors
  • Regulatory Specialists/Managers/Directors
  • Vendors/Contractors


Cindy Allen-Fedor, RN, MPA, CPHQ, ACM

Cindy Allen-Fedor has held a variety of positions in healthcare organizations.  She served as an Executive Vice-President for an integrated health system.  Her areas of responsibility included quality improvement, case management, disease management, patient safety, credentialing, accreditation and regulatory compliance. 

Cindy is a registered nurse and NCQA Surveyor.  She is also a Certified Professional in Healthcare Quality (CPHQ) and an Accredited Case Manager (ACM).

Cindy became an independent consultant in 2012.  Drawing on her extensive experience as a nurse and NCQA Surveyor, she provides a wide range of consulting services. She has successfully guided many organizations through preparation and achievement of NCQA-Accreditation and Certification.

Cindy’s areas of expertise include knowledge and experience assessing, developing and implementing: Utilization Management, Case Management, Population Health, Quality Improvement, Credentialing, Accreditation and Regulatory Compliance.

Veronica Locke, MHSA

Veronica Locke is a consultant for The Mihalik Group, providing healthcare-related consulting services.  Her areas of expertise include quality assessment and improvement; credentialing; delegation; disease management accreditation/certification; population health management; multicultural health care.

Veronica is the former Senior Manager of Accreditation Policy for the National Committee for Quality Assurance. She was actively involved in the development and maintenance of the standards and guidelines of NCQA's Accreditation and Certification programs, specifically Health Plan, Disease Management and Multicultural Health Care Distinction programs. As a member of the Policy team, one of her major responsibilities was to serve as a content champion when providing policy clarifications and trainings internally and externally.

She received her Bachelor of Science Degree in Public Health from the University of Maryland, College Park and her Master of Health Systems Administration Degree from Georgetown University in Washington, DC.


Continuing Education

In support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), the American Academy of Physician Assistants (AAPA), the American Psychological Association (APA), and the Association of Social Work Boards (ASWB) to provide Interprofessional Continuing Education for the healthcare team. 

This activity was planned by and for the healthcare team, and learners will receive 8.7 Interprofessional Continuing Education (IPCE) credit for learning and change. 

This educational activity is approved for: 8.7 AMA PRA Category 1 CreditTM, ANA CNE, APA, ACPE and ASWB ACE.

The assigned universal program number: JA0004597-0000-20-008-L04-P. Upon successful completion of this program (attending the full session and completing a program evaluation), participants will access CPE Monitor on the ACPE website to locate and track their CPE statement of credit.

* Please note – You must attend the entire program to be eligible for total number of contact hours. 

Policies and Discounts

Includes the printable registration form, substitutions, transfers/credits and cancellation policies as well as other education policies and discount information.

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Call: 888.275.7585

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  • 1 Days
  • 8.7 Credits
NCQA Headquarters
1100 13th Street, NW
Washington, DC 20005
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