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SUMMARY:The Health Equity Subscription Plan
DESCRIPTION:About These Trainings\nThe Health Equity Subscription 
 Plan\nThis new offering is geared toward those who have 
 expressed interest in and made a commitment to providing 
 ongoing and equitable health care for all populations. The 
 plan includes live webinars and on-demand courses that 
 provides updates to NCQA’s Health Equity Accreditation and 
 Health Equity Accreditation Plus programs. Additionally\, you 
 will hear information from organization representatives who 
 will share their experiences about each of the programs\, 
 along with providing best practices tips and tools for 
 continuing success with program goals. If your organization 
 has started the survey submission process or is already 
 accredited in NCQA’s Health Equity Accreditation and/or 
 Health Equity Accreditation Plus programs\, this plan is for 
 you. There will be an opportunity to learn about important 
 program updates\, hear best practice examples and strategies 
 for success\, and ask questions live. \n\n\nThe Health 
 Equity Subscription will provide: \n\n\nRegistration to 
 upcoming live events highlighting the latest updates on 
 NCQA’s Health Equity Accreditation and Health Equity 
 Accreditation Plus programs (Note: On-demand recordings will 
 be made available for those who cannot make the live event 
 or would like to hear the information again.)\nAccess to 
 on-demand Health Equity best practices courses from industry 
 experts \nTown Hall with key program architects and NCQA 
 Accreditation staff \n\nLive Webinars:\nHealth Equity 
 Accreditation 2023 Updates & Delegation - July 25\, 2023 -  
 (Recording Now Available)\n\nNCQA’s Health Equity 
 Accreditation program focuses on the foundation of health 
 equity work and helps healthcare organizations build an 
 internal culture that identifies opportunities to reduce 
 health inequities and improve patient care. Organizations 
 will hear about program requirements and updates to the 
 standards and guidelines released in July 2023\, including 
 information on delegation. \n\nSee Yourself in NCQA’s 
 Heath Equity Accreditation Programs Standards - August 10\, 
 2023 - (Recording Now Available) \n\nJoin us for a special 
 live overview of NCQA’s Health Equity Accreditation and 
 Health Equity Accreditation Plus programs. This session will 
 cover:\n\n\nA high-level overview of program standards\, 
 highlighting how NCQA's framework helps payers\, care 
 delivery providers and other health care organizations to 
 individually--and collaboratively--work to address 
 inequities.\nKey changes and updates for the 2023 standards 
 and guidelines\, including automatic credit.\n\nAttendees 
 will learn why these programs are fundamental to helping 
 health care organizations build high standards of care for 
 their populations and become more familiar with the things 
 they are best positioned to do with NCQA's 
 accreditation\n\nAdvancing Health Equity with HEDIS: What's 
 New and Looking Forward - September 13\, 2023 -  (Recording 
 Now Available)\n\nNCQA subject matter experts will review 
 our efforts to advance equity in HEDIS so far. This will 
 include a discussion of frequently asked questions\, the 
 state of equity data and alignment with other measurement 
 efforts in the field. NCQA will also preview upcoming Equity 
 in HEDIS efforts for MY 2025 and beyond.\n\nHealth Equity 
 “Ask the Expert” Town Hall - September 14\, 2023 -  
 (Recording Now Available)\n\nJoin us for a special Town Hall 
 to engage with NCQA resident experts of Health Equity 
 Accreditation and Health Equity Accreditation Plus. During 
 this live event\, attendees will have ample opportunity to 
 ask questions\, address concerns and hear about policy 
 updates and changes to the standards and guidelines. NCQA is 
 committed to innovation and helping to support customers 
 with this Town Hall\, which is just one way we are working to 
 bring more value to our programs. This session is 
 unstructured\; please be prepared with questions.\n\nEnsure 
 Success in the Journey to Health Equity Accreditation: The 
 UPMC Experience - September 28\, 2023 -  (Recording Now 
 Available)\n\nOver the past year\, UPMC Insurance Services 
 Division\, which includes UPMC Health Plan and Community Care 
 Behavioral Health Organization (CCBH)\, has been successful 
 in multiple Health Equity Accreditation achievements. UPMC 
 Health Plan was one of the first health plans to achieve 
 Health Equity Accreditation and Health Equity Accreditation 
 Plus participating in the NCQA Plus Pilot. CCBH\, our 
 Behavioral Health Managed Care Organization (BHMCO)\, 
 successfully earned Health Equity Accreditation shortly 
 thereafter. Not only have these accreditations provided a 
 framework to meet our organization’s health equity goals 
 – they are also now required by certain regulatory bodies 
 and in consideration as requirements for others. In this 
 session\, we will discuss UPMC Insurance Services 
 Division’s accreditation journey including lessons learned 
 and the greatest contributors to our success. 
 Representatives from UPMC Insurance Services Division will 
 share their experience with Health Equity Accreditation for 
 both the health equity accreditation base and plus programs. 
 Session attendees will learn recommendations to initiate 
 their accreditation processes through leadership buy-in\, 
 process management\, and readiness assessments as well as 
 some of the biggest challenges faced and ways to overcome 
 them. They will also hear examples of the strong stakeholder 
 relationships that were critical to the success of this 
 accreditation. Presenters will illustrate how the Health 
 Equity Accreditation Plus efforts can serve as an actionable 
 framework to instill health equity concepts across an 
 organization while prompting continuous improvement through 
 examples of member-centric\, clinically focused initiatives 
 with evidence-based approaches to address social needs that 
 impact health\, quality and cost. Come hear from others who 
 have been there!\n\nHealth Equity Accreditation Plus - 
 November 9\, 2023   \n\nNCQA's Health Equity Accreditation 
 Plus helps health care organizations that have implemented 
 core Health Equity Accreditation activities establish 
 processes and cross-sector partnerships that identify and 
 address social risk factors in their communities and the 
 social needs of the people they serve. This program 
 highlights how Health Equity Accreditation Plus builds on 
 these activities for organizations that are more advanced 
 and have an ongoing commitment to health equity. \n\nThere 
 will be an opportunity to hear more about the Health Equity 
 Accreditation Plus program and its requirements\, and ask 
 your questions live. \n\nRecordings of all live sessions 
 will posted once the Live Webinar takes place. \n\nSelf 
 Paced:\nBarriers and Opportunities in Engaging Data to 
 Advance Health Equity for Providers and Payers\n\nHealth 
 care organizations\, both payers and providers\, have 
 significantly increased their focus on equity over the last 
 two years with many organizations incorporating patient\, 
 community\, and workforce equity goals into their strategic 
 plans. Emerging CMS and NCQA policies and payment programs 
 will continue this emphasis on reducing health disparities 
 by both increasing accountability and creating incentives 
 for closing equity gaps. Organizations are increasingly 
 being expected to collect data on their patients\, members\, 
 and providers—such as race\, ethnicity\, language spoken\, 
 sexual orientation and gender identity—and be held 
 accountable for differences in care provided and health 
 outcomes among these groups. For organizations to succeed 
 under these new requirements\, they need a framework for 
 applying an equity lens to their patient and member 
 experience and an understanding of the ROI of doing 
 so. \n\nThis presentation will share a comprehensive 
 approach to bringing an equity lens to health outcomes data. 
 It will begin with a review of the current state of 
 administrative data to denote patient racial and ethnic 
 identity. An assessment tool for reviewing administrative 
 data will be shared to diagnose the presence\, quality\, and 
 accuracy of patient and member self-report of race and 
 ethnicity and best practices for data gathering will be 
 discussed. To demonstrate the power of high-quality 
 administrative data\, patient experience and workforce 
 outcomes will be segmented by race and ethnicity to show 
 patterns of disparities across the industry. Similar 
 national findings will be shared for member experience. We 
 will address the barriers and opportunities for both payers 
 and providers to employ effective strategies so they can 
 engage their patient\, member\, and workforce data with the 
 goal of advancing health equity.\n\nImplementing a Community 
 Referral Network in NYC   \n\nTo increase access to social 
 needs resources\, the Bureau of Equitable Health Systems 
 (BEHS) at New York City Department of Health and Mental 
 Hygiene implemented a community referral platform among 
 organizations serving in neighborhoods with highest health 
 disparities. Organizations include Community Based 
 Organizations (CBOs) and healthcare organizations. The 
 platform provides a robust digital resource directory that 
 makes it easy to search for services and share lists of 
 resources to clients and patients. Resources include but are 
 not limited to food pantries\, SNAP assistance\, mental health 
 counseling\, tenant’s rights education\, and immigration 
 support. The platform also enables organizations to 
 electronically send to and receive referrals from each 
 other. As part of the implementation\, the CBOs and 
 healthcare organizations also receive support to build their 
 capacity in closing referral loops and optimizing usage of 
 the platform’s features. \n\nThis presentation will 
 describe lessons learned in building a network of CBOs and 
 healthcare organizations utilizing a community referral 
 platform.  We will discuss successful strategies in driving 
 adoption including offsetting cost\, technical assistance\, 
 partnership development\, and identification of place-based 
 resources. We will also discuss solutions to mitigate 
 barriers that required significant attention to address such 
 as organizational and staff buy-in\, metric development and 
 workflow planning.\n\nImplementing Digital Health as a 
 Health Equity and Population Health Strategy   \n\nMany 
 organizations are doing good work but it’s not penetrating 
 the communities they want to serve. Organizations must 
 understand specific population needs\, empower communities 
 and patients to be activists of their own health while 
 advancing systems to create an environment of trust. During 
 this learning activity we’ll examine how organizations can 
 connect with women\, pediatrics\, underserved and LGBTQ+ 
 communities and how to design solutions that achieve 
 patients' personal goals while achieving the best possible 
 outcomes with available resources. \n\nLearning 
 Objectives:\nAfter completing the Health Equity Subscription 
 offerings\, participants will be able to:\n\n\nRecognize the 
 latest updates and changes to NCQA’s Health Equity 
 Accreditation and Health Equity Accreditation Plus 
 programs.\nOutline the fundamentals of delegation standards 
 within Health Equity Accreditation.\nSummarize best 
 practices examples of care delivery and lessons learned that 
 support an organization’s health equity goals.\n\nWho 
 Should Attend:\n\nHealth Plans\nHealth 
 Systems \nHospitals\nAccountable Care 
 Orgs\nProviders\nManaged Behavioral Healthcare 
 Orgs \nPopulation Health Orgs\nWellness Orgs\nLeveragers in 
 the Federal Government\, States and Employers \n
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