BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//hacksw/handcal//NONSGML v1.0//EN
CALSCALE:GREGORIAN
X-WR-TIMEZONE:America/New_York
BEGIN:VEVENT
LOCATION:
SUMMARY:Explaining HPA 2023: Member Experience (ME)
DESCRIPTION:About this Webinar Training\n\nThis course is open for 
 Pre-registration. Content will be available in 
 October.\nCost: $349\nDates:\nDay One: Tuesday\, October 4\, 
 2022\; 1:00pm-2:30pm ET\nDay Two: Wednesday\, October 5\, 2022\; 
 1:00pm-2:30pm ET\nExplaining Health Plan Accreditation 2023: 
 Member Experience (ME)NCQA Health Plan Accreditation is the 
 only program in the industry that bases results on clinical 
 performance and consumer experience (HEDIS® and 
 CAHPS®).\nThis live\, multi-day course webinar leads 
 participants through an end-to-end examination of the Health 
 Plan Accreditation standards for Member Experience (ME). 
 Through this webinar\, faculty provides participants with 
 insight to interpret the requirements\, navigate the 
 standards\, and avoid misconceptions. In addition to 
 answering live questions from participants\, faculty 
 addresses scenarios and examples based on performance 
 improvement opportunities from prior NCQA surveys.\nPlease 
 note\, this course presents information based on Health Plan 
 Accreditation 2023 standard requirements that are released 
 in July 2022. The scope of this course applies directly to 
 NCQA Accreditation Surveys conducted between July 1\, 2023\, 
 and June 30\, 2024.\nGroup Training?\nTo inquire about group 
 training rates\, complete our online form.\nKey 
 Topics\nCommunicating benefits with clarity and 
 accuracy. Distributing subscriber information.Measuring 
 quality an accuracy of communications. Supporting members 
 with benefit-related decisions. Improving survey readiness 
 and performance.Benefits and Resources\n Presentation 
 slides. Recording of live session. Live Q&A.Scenarios for 
 applied learning.NCQA surveyor’s perspective of the 
 standards.IPCE Credits for physicians\, nurses\, and 
 pharmacists. \nWhat You Will Learn\n\n Interpret the 
 intent of Health Plan Accreditation requirements for ME 
 Standards.  Describe relationships and themes across ME 
 Standards. Recognize requirement implications and 
 considerations for stakeholders. Define performance 
 improvement opportunities.HEDIS® is a registered trademark 
 of the National Committee for Quality Assurance 
 (NCQA).\nCAHPS® is a registered trademark of the Agency for 
 Healthcare Research and Quality (AHRQ).\nWho Should 
 Attend\n\nClinicians\, executives\, managers\, specialists\, 
 consultants\, delegates and vendors who are employed or 
 contracted by health plans with responsibilities pertaining 
 to the scope of work listed below:\nCase 
 Management.Compliance or Risk Management.Population Health 
 Management of Public Health.Quality Assurance/Improvement or 
 Performance Management.Contracts Management.Health 
 Information Systems.Faculty\n\nIrv Koehler\, RN\, MBA\, CPHQ\, 
 CPCIrv Koehler is a health care quality consultant for the 
 Koehler Quality Group\, LLC. In this position\, he is an NCQA 
 administrative surveyor and provides consulting services to 
 organizations evaluating and preparing for NCQA 
 Accreditation/ Certification projects\, risk adjustment 
 validation for managed care organizations\, education on 
 quality improvement practices and outcome measure 
 development and tracking.  \nMr. Koehler is also a 
 registered nurse with active licensure in Florida and 
 Tennessee\, and certification in quality and medical coding. 
 Previously\, he was a quality improvement professional at 
 AmeriHealth Caritas and BlueCross BlueShield of 
 Tennessee.\nMr. Koehler has an MBA from the Florida 
 Institute of Technology\, a BS in Nursing from Florida 
 Southern College\, a BA in Psychology and an ADN from Purdue 
 University.\nVeronica Locke\, MHSAVeronica Locke\, MHSA is a 
 process consultant with the Health Care Service 
 Corporation (HCSC) in Dallas\, Texas. Prior to joining HCSC\, 
 Veronica was a consultant for The Mihalik Group\, providing 
 healthcare-related consulting services.  Her areas of 
 expertise include quality assessment and improvement\; 
 credentialing\; delegation\; disease 
 management accreditation/certification\; population health 
 management\; multicultural health care. \nVeronica is the 
 former Senior Manager of Accreditation Policy for the 
 National Committee for Quality Assurance. She was actively 
 involved in the development and maintenance of the standards 
 and guidelines of NCQA's Accreditation and Certification 
 programs\, specifically Health Plan\, Disease Management and 
 Multicultural Health Care Distinction programs. As a member 
 of the Policy team\, one of her major responsibilities was to 
 serve as a content champion when providing policy 
 clarifications and trainings internally and 
 externally. \nShe received her Bachelor of Science Degree 
 in Public Health from the University of Maryland\, College 
 Park and her Master of Health Systems Administration Degree 
 from Georgetown University in Washington\, DC.\nContinuing 
 Education\n\n\nIn support of improving patient care\, the 
 National Committee for Quality Assurance is jointly 
 accredited by the Accreditation Council for Continuing 
 Medical Education (ACCME)\, the Accreditation Council for 
 Pharmacy Education (ACPE)\, the American Nurses Credentialing 
 Center (ANCC) to provide Interprofessional Continuing 
 Education for the healthcare team. \nThis activity was 
 planned by and for the healthcare team\, and learners will 
 receive 3.0 Interprofessional Continuing Education (IPCE) 
 credit for learning and change. \nThis educational activity 
 is approved for: 3.0 AMA PRA Category 1 CreditTM.\nThis 
 educational activity is approved for 3.0 nursing contact 
 hours.*\nThe assigned universal program number: UAN 
 JA0004597-0000-22-014-L04-P. Upon successful completion of 
 this program (attending the full session and completing a 
 program evaluation)\, participants will access CPE Monitor on 
 the ACPE website to locate and track their CPE statement of 
 credit.\nThis live course grants 2.0 Continuing Education 
 Unit (CEU) points for PCMH Certified Content 
 Experts.  \n* Please note – You must attend the entire 
 program to be eligible for total number of contact 
 hours.\nNABP Credit Reporting If you are a pharmacist 
 completing a course offering CPE credits\, please notify NCQA 
 through ncqa.org within 14 calendar days that you have 
 completed a CPE course. You must provide the title of the 
 course\, your NABP identification number and your DOB 
 (month/date) within the notification to NCQA. We also 
 recommend you update your education.ncqa.org profile with 
 your NABP identification number.  \n \nDisclosure of 
 Relevant Financial RelationshipsThe National Committee for 
 Quality Assurance (NCQA) endorses the Standards of the 
 Accreditation Council for Continuing Medical Education which 
 specify that sponsors of continuing medical education 
 activities and presenters at and planners for these 
 activities disclose any relevant financial relationships 
 either party might have with commercial companies whose 
 products or services are discussed in educational 
 presentations.\nFor sponsors\, relevant financial 
 relationships include large research grants\, institutional 
 agreements for joint initiatives\, substantial gifts\, or 
 other relationships that benefit the institution.  For 
 presenters or planning committee members\, relevant financial 
 relationships include the receipt of research grants from a 
 commercial company\, consultancies\, honoraria\, travel\, or 
 other benefits\, or having a self-managed equity interest in 
 a company\; or having an immediate family member or partner 
 with such a relationship.\nDisclosure of a relationship is 
 not intended to suggest or condone bias in any presentation 
 but is made to provide participants with information that 
 might be of potential importance to their evaluation of a 
 presentation.\nRelevant financial relationships exist with 
 the following companies/organizations:\nFaculty:\nIrv 
 Koehler: None\nVeronica Locke: None \nAdditional Planning 
 Committee Members:\nVincent Pereira: None\nIrv Koehler: 
 None\nVeronica Locke: None \nFelicia Khaalid: 
 None \nDisclosure of Relevant Financial RelationshipsThe 
 National Committee for Quality Assurance (NCQA) endorses the 
 Standards of the Accreditation Council for Continuing 
 Medical Education which specify that sponsors of continuing 
 medical education activities and presenters at and planners 
 for these activities disclose any relevant financial 
 relationships either party might have with commercial 
 companies whose products or services are discussed in 
 educational presentations.\nFor sponsors\, relevant financial 
 relationships include large research grants\, institutional 
 agreements for joint initiatives\, substantial gifts\, or 
 other relationships that benefit the institution.  For 
 presenters or planning committee members\, relevant financial 
 relationships include the receipt of research grants from a 
 commercial company\, consultancies\, honoraria\, travel\, or 
 other benefits\, or having a self-managed equity interest in 
 a company\; or having an immediate family member or partner 
 with such a relationship.\nDisclosure of a relationship is 
 not intended to suggest or condone bias in any presentation 
 but is made to provide participants with information that 
 might be of potential importance to their evaluation of a 
 presentation.\nRelevant financial relationships exist with 
 the following companies/organizations:\nFaculty:\nIrv 
 Koehler: None\nVeronica Locke: None \nAdditional Planning 
 Committee Members:\nVincent Pereira: None\nIrv Koehler: 
 None\nVeronica Locke: None \nFelicia Khaalid: 
 None \nJoseph Stankaitis: None\n \nThis program was 
 developed in part by NCQA staff.\n 
DTSTART:20221004T130000
DTEND:20221005T143000
URL;VALUE=URI:
DTSTAMP:20260925T161044
UID:6ab6d544b4d49
END:VEVENT
END:VCALENDAR