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SUMMARY:Advanced Delegation: Maintaining Successful Relationships
DESCRIPTION:About this Webinar Training\n\nCost: $670\nDates:\nDay 
 One: Wednesday\, March 9\, 2022\; 12:30-4:30pm ET\nDay Two: 
 Thursday\, March 10\, 2022\; 12:30-4:30pm ET\n \nAdvanced 
 Delegation: Establishing and Maintaining Successful 
 RelationshipsThrough this two-part interactive course\, 
 faculty leads participants through prevalent issues and 
 opportunities to enable harmonious coordination between 
 health plans and delegates. This course blends open forum 
 discussions\, peer learning\, breakout group activities and 
 lectures with live Q&A. In addition to critiquing delegation 
 agreements\, this course discusses strategies for promoting 
 successful relationships.\nParticipants are expected to have 
 a working knowledge of the Delegation standards for Health 
 Plan Accreditation (HPA). Stakeholders new to the HPA 
 standards are encouraged to complete the introductory course 
 “Explaining HPA Standards for Delegation” prior to 
 attending this workshop. Both health plans and delegates are 
 highly encouraged to join.\nAll attendees of the live 
 session will receive a copy of the recording and 
 presentation\, which will also be available as an on-demand 
 course.\nNote: Each attendee must register as a unique 
 participant\, as required by the NCQA Terms of Use.\nGroup 
 Training?\nTo inquire about group training rates\, complete 
 our online form.\nBenefits and Resources\nPresentation 
 slides.Recording of live session.Live Q&A.Scenarios for 
 applied learning.NCQA surveyor’s perspective of the 
 stand.Key Topics\nDelegation Overview.Oversight 
 Functions.Delegation Agreements.Providing Member Data to the 
 Delegate(s).Relationship Building Strategies in 
 Delegation. \nWhat You Will Learn\n\nConstruct a strategy 
 to maintain or enhance a successful delegation 
 relationship.Evaluate how to prepare and present delegation 
 information for an NCQA survey.Demonstrate understanding of 
 content and attributes for delegation agreements.Critique 
 scenarios for effective delegation management.Exchange best 
 practices pertaining to delegation and the delegation 
 process.Who Should Attend\n\nThis course is geared to 
 directors\, managers\, specialists\, coordinators\, consultants\, 
 contractors and other professionals who have a stake in the 
 scope of work for:\nAccreditation and quality assurance.Case 
 management and utilization management.Compliance and 
 regulations.Contracting and procurement.Credentialing and 
 provider relations.Performance and quality 
 management.Population health 
 management. \nFaculty\n\n Veronica Locke\, MSHAVeronica 
 Locke\, MHSA is a process consultant with the Health Care 
 Service Corporation (HCSC) in Dallas\, Texas. Prior to 
 joining HCSC\, Veronica was a consultant for The Mihalik 
 Group\, providing healthcare-related consulting services. 
  Her areas of expertise include quality assessment and 
 improvement\; credentialing\; delegation\; disease 
 management accreditation/certification\; population health 
 management\; multicultural health care. \n \nVeronica is 
 the former Senior Manager of Accreditation Policy for the 
 National Committee for Quality Assurance. She was actively 
 involved in the development and maintenance of the standards 
 and guidelines of NCQA's Accreditation and Certification 
 programs\, specifically Health Plan\, Disease Management and 
 Multicultural Health Care Distinction programs. As a member 
 of the Policy team\, one of her major responsibilities was to 
 serve as a content champion when providing policy 
 clarifications and trainings internally and 
 externally. \nShe received her Bachelor of Science Degree 
 in Public Health from the University of Maryland\, College 
 Park and her Master of Health Systems Administration Degree 
 from Georgetown University in Washington\, DC.\nContinuing 
 Education\n\nThis live course grants 4.0 Continuing 
 Education Unit (CEU) points for PCMH Certified Content 
 Experts.  \n* Please note – You must attend the entire 
 program to be eligible for total number of contact 
 hours.\nDisclosure of Relevant Financial RelationshipsThe 
 National Committee for Quality Assurance (NCQA) endorses the 
 Standards of the Accreditation Council for Continuing 
 Medical Education which specify that sponsors of continuing 
 medical education activities and presenters at and planners 
 for these activities disclose any relevant financial 
 relationships either party might have with commercial 
 companies whose products or services are discussed in 
 educational presentations.\nFor sponsors\, relevant financial 
 relationships include large research grants\, institutional 
 agreements for joint initiatives\, substantial gifts\, or 
 other relationships that benefit the institution.  For 
 presenters or planning committee members\, relevant financial 
 relationships include the receipt of research grants from a 
 commercial company\, consultancies\, honoraria\, travel\, or 
 other benefits\, or having a self-managed equity interest in 
 a company\; or having an immediate family member or partner 
 with such a relationship.\nDisclosure of a relationship is 
 not intended to suggest or condone bias in any presentation 
 but is made to provide participants with information that 
 might be of potential importance to their evaluation of a 
 presentation.\nRelevant financial relationships exist with 
 the following companies/organizations:\nFaculty:\nVeronica 
 Locke: None\nAdditional Planning Committee Members:\nVince 
 Pereira: None\nThis program was developed in part by NCQA 
 staff.\nThis program received no commercial support.\n
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