Track 5: Patient Safety and High Reliability Organizations: Lessons From the Non-Healthcare Industries
What can we learn from other industries that can improve care quality and patient safety? High reliability organizations (HRO) and the principles from systems engineering that participants can deploy in their own healthcare settings. This track will cover the following:
- HRO Principles
- HRO success stories and use cases from other industries
- HRO journey/process from other industries, lessons learned and pitfalls
- Change management and Organizational Leadership
- HRO Data, Metrics and Engaging Organizations
Viet Nguyen, MD
Dr. Viet Nguyen is an internist, pediatrician, clinical informaticist and consultant to government and commercial organizations in developing interoperable workflows and technologies. He has nearly two decades of experience in Health IT focused on interoperability standards and product development. Formerly the CMIO for Lockheed-Martin and Leidos Corporation, Dr. Nguyen is a nationally recognized FHIR educator, an HL7 Board Member, a FHIR Foundation Board Member, CMO for Logica, and Technical Director for the HL7 Da Vinci Project.
Steve Powell, MD
Dr. Powell is the CEO and founder of Synensys, a professional services company and industry leader in High Reliability Organization (HRO) performance improvement having led programs such as those within the healthcare industry for more than 30 years. His current focus includes patient safety, quality, and patient-centered care improvements, health systems strengthening, learning systems, safety management system redesign, care coordination, and team training. Dr. Powell provides assessment, training, strategic execution, data management, measurement, and implementation support to senior leaders, managers, and project teams in Federal and Commercial healthcare organizations worldwide. Prior to his HRO consulting in healthcare, Dr. Powell developed and managed HRO programming for the U.S. Navy and commercial airline industry. Dr. Powell has authored numerous articles, policy reports, books, and technical guidelines on topics such as human-centered design, reflective learning, global health, healthcare leadership, teamwork, high reliability, quality improvement, patient experience, and patient safety culture. Powell’s books highlight critical needs like deeper patient engagement and activation for patient safety, High Reliability Organizations, safety science, increased effectiveness, and quality improvement. Dr. Powell is a leader in safety management systems, integrated health systems, and human factors engineering for safer outcomes by facilitating health system workgroups, technical expert panels, government agencies, stakeholder groups, community-based organizations, leadership teams, policymakers, Congress, and advocacy groups. Dr. Powell has logged over 15,000 flight hours as an airline Captain for Delta Air Lines and as a U.S. Naval Aviator.