NCQA Speakers

Margaret O'Kane

Since 1990, Margaret E. O’Kane has served as President of NCQA. Under her leadership, NCQA has developed broad support among the consumer, employer and health plan communities. In addition, Ms. O’Kane plays a key role in many efforts to improve health care quality. In 2011, she was named one of the Top 25 Women in Healthcare by Modern Healthcare for her contribution to improving quality. She was awarded the 2009 Picker Institute Individual Award for Excellence in the Advancement of Patient-Centered Care for her leadership of NCQA and lifetime achievement in improving patient-centered health care. In 1999, Ms. O’Kane was elected as a member of the Institute of Medicine. She also serves as co-chair of the National Priorities Partnership. 

“Peggy, as often as I have seen you, I am always struck anew by your quick wit, your tart wisdom and the obvious pleasure you take in putting them to use! Thank you for your willingness to participate and your splendid contributions to the discussion.”
-
Lucile O. Hanscom, Executive Director, Picker Institute

"A thoughtful resource for many business leaders who can easily become jaded to the transactional nature of health care."
- Speakers Bureau customer, December 2013

Areas of Expertise

  • Accountable Care Organizations
  • Access and Availability
  • Clinician Level Measurement and Reporting—Diabetes, Heart/Stroke, Back Pain
  • Credentialing
  • Delegation
  • Disease Management
  • Electronic Health Records in Health Care Quality Improvement
  • Exchanges
  • Healthcare Effectiveness Data and Information Set (HEDIS®)
  • Health Care Costs and Trends
  • Health Care Reform
  • Health Information Technology
  • Health Plan Accreditation
  • Managed Care
  • Multicultural Health Care
  • Patient-Centered Medical Home
  • Pay for Performance
  • Performance Measures
  • Quality Measurement and Improvement
  • Relative Resource Use
  • Wellness and Health Promotion
  • Women in Health Care 

Education 

Masters in Health Administration and Planning, Johns Hopkins University

Recent Speaking Engagements 

Innovation in Quality: A Conversation with NCQA's President, Peggy O'Kane (Silverlink, July 2012) 

Patricia Barrett

Tricia Marine Barrett joined NCQA in 2008 as the Vice President for Product Development. She is responsible for exploring new product concepts and evolving existing products to meet the needs of a changing health care environment. Prior to joining NCQA, Ms. Barrett was the lead consultant for General Motors on managed care. As HAP Associate Vice President and the Program Director for the HAP/GM Managed Care Consulting Team, she was responsible for evaluating the quality and efficiency of GM’s managed care offerings nationally and for establishing supplier development activities with all of GM’s HMOs. As Director of QM, she had responsibility for all clinical quality improvement and disease management programs as well as HEDIS production and NCQA accreditation for the organization as a whole. 

Areas of Expertise

  • Accountable Care Organizations
  • Access and Availability
  • Clinician Level Measurement and Reporting—Diabetes, Heart/Stroke, Back Pain
  • Credentialing
  • Disease Management
  • Health Care Costs and Trends
  • Health Plan Accreditation
  • Managed Care
  • Multicultural Health Care
  • Patient-Centered Medical Home
  • Pay for Performance
  • Quality Measurement and Improvement
  • Wellness and Health Promotion
  • Women in Health Care 

Education

BA in Sociology, University of Michigan
MA in Health Services Administration, University of Michigan School of Public Health 

Paul Cotton

Paul Cotton is the Director of Federal Affairs. He works on health reform and other initiatives to improve health care quality. Previously he was an AARP Senior Legislative Representative lobbying Congress and the Administration on Medicare, Medicaid, CHIP, health reform and quality improvement issues. He has also worked at the Center for Medicare & Medicaid Services as Hearings & Policy Presentation Director in the Office of Legislation, and as a journalist for publications including the Journal of the American Medical Association. 

Areas of Expertise 

  • Accountable Care Organizations
  • Electronic Health Records in Health Care Quality Improvement
  • Exchanges
  • Healthcare Effectiveness Data and Information Set (HEDIS®)
  • Health Care Costs and Trends
  • Health Care Reform
  • Health Information Technology
  • Health Plan Accreditation
  • Managed Care
  • Multicultural Health Care
  • Patient-Centered Medical Home
  • Pay for Performance
  • Performance Measures
  • Quality Measurement and Improvement
  • Relative Resource Use
  • Wellness and Health Promotion 

Education

BA in Journalism, Northern Illinois University 

Erin Giovannetti

Erin Giovannetti is a Research Scientist in the Performance Measurement Department at NCQA. Dr. Giovannetti’s work focuses on developing health care performance measures for older adults and vulnerable populations. She leads efforts to develop and evaluate performance measures for the Medicare Advantage population. Dr. Giovannetti also has worked extensively with patient reported outcomes and their use for quality assessment. Prior to joining NCQA, Dr. Giovannetti completed a fellowship at Johns Hopkins School of Medicine in the Division of Geriatric Medicine and Gerontology where she conducted research on best practices to support family caregivers to older adults with multiple chronic conditions. 

Areas of Expertise 

  • Geriatric Health Care Performance Measurement 
  • Patient-Centered Medical Home 
  • Performance Measures 
  • Quality Measurement and Improvement 

Education

PhD in Health Policy and Management, Johns Hopkins Bloomberg School of Public Health
BA in Cognitive Science, Wellesley College 

Raena Grant Akin-Deko

Raena is the Assistant Vice President for Product Development. She is responsible for leading her team to develop new products and to extend existing products into new markets. In particular, she is leading the development of standards to evaluate accountable care organizations (ACOs) and overseeing a team to operationalize the ACO Accreditation product. She is formerly the Director of Learning and Innovation at the Alliance of Community Health Plans. 

Areas of Expertise
  • Accountable Care Organizations 
  • Access and Availability 
  • Disease Management 
  • Exchanges 
  • Health Plan Accreditation 
  • Managed Care 
  • Wellness and Health Promotion 
Education

Master of Health Service Administration (MHSA) University of Michigan
Bachelor of Science in Anthropology-Zoology University of Michigan 

Mina Harkins

Mina Harkins is the Assistant Vice President of Recognition Programs at NCQA. Mrs. Harkins is responsible for the operation of all Recognition programs and the new ACO Accreditation program, which focus on quality management of chronic conditions, such as Diabetes and Ischemic Vascular Disease, and the systems and processes utilized in a clinical practice including the Patient-Centered Medical Home. Other projects she worked on include the design and implementation of the online application and data collection tools for the Diabetes Recognition Program and the Heart Stroke Recognition Program, the 2008 PPC-PCMH and the PCMH 2011 versions of the NCQA Patient-Centered Medical Home standards, the online application system supporting the standards-based programs, the added Distinction in Patient Experience Reporting for Recognized PCMH practices using the CAHPS PCMH survey, and ACO Accreditation. 

Areas of Expertise
  • Accountable Care Organizations 
  • Clinician Level Measurement and Reporting—Diabetes, Heart/Stroke, Back Pain
  • Patient-Centered Medical Home 
  • Pay for Performance 

Education 

MBA, Johns Hopkins University’s Carey School of Business
BA in Medical Technology, University of Pittsburgh 

Sharon King Donohue

Sharon is the General Counsel and Chief Privacy Officer for NCQA. Ms. King Donohue is responsible for the general oversight and coordination of all legal matters for the organization. She plays an active role in the development of policy related to NCQA's quality assessment programs. She is a frequent speaker and author on matters related to NCQA, compliance and healthcare quality. Prior to joining the NCQA in 1996, Ms. King Donohue spent over ten years in private practice specializing in the development of integrated delivery systems, mergers and acquisitions and other transactional and regulatory matters for health insurers, managed care organizations, hospitals and physician organizations.

Areas of Expertise

  • Accountable Care Organizations
  • Access and Availability
  • Clinician Level Measurement and Reporting-Diabetes, Heart/Stroke, Back Pain Credentialing Delegation Disease Management
  • Electronic Health Records in Health Care Quality Improvement
  • Exchanges
  • Geriatric Health Care
  • Performance Measurement
  •  Healthcare Effectiveness Data and Information Set (HEDIS(r))
  • Health Care Costs and trends
  • Health Care Reform Health Information
  • Technology
  • Health Plan Accreditation Managed Care
  • Multicultural Health Care
  • Patient-Centered Medical Home
  • Pay for Performance
  • Performance Measures
  • Quality Measurement and Improvement
  • Relative Resource Use
  • Wellness and Health Promotion
  • Women in Health Care

Education
J.D.
Case Western Reserve University School of Law, Cleveland, Ohio

Kathi Mudd

Kathi Mudd is the Vice President for Product Delivery of NCQA. In this position, she is responsible for the delivery of NCQA’s evaluation programs and services and oversees operations of the Accreditation, Policy, Recognition Programs and SNP Assessment units. Previously, she was NCQA’s Vice President for Accreditation and Assistant Vice President for Education and Training. Prior to joining NCQA, she was Director, Quality Improvement, Health Services Quality Management for Aetna Health Plans, a division of Aetna Life and Casualty. She has also held positions in the corporate offices of two national managed care organizations. 

Areas of Expertise
  • Access and Availability 
  • Clinician Level Measurement and Reporting—Diabetes, Heart/Stroke, Back Pain Credentialing 
  • Delegation 
  • Disease Management 
  • Healthcare Effectiveness Data and Information Set (HEDIS®) 
  • Health Plan Accreditation 
  • Managed Care 
  • Multicultural Health Care
  • Patient-Centered Medical Home
  • Pay for Performance
  • Performance Measures
  • Quality Measurement and Improvement
  • Wellness and Health Promotion 

Education 

MBA University of Connecticut 
B.S. in Nursing University of Texas 

Cindy Ottone

Cindy Ottone is the Director of HEDIS Policy. She is responsible for the implementation of HEDIS specifications including the specification publications, technical questions and answers through NCQA’s Policy Clarification System. She is also a frequent speaker on a variety of HEDIS and performance measurement topics. Prior to working at NCQA, Cindy worked in quality improvement with health plans and strategic planning for large physician practices.

Areas of Expertise

  • Access and Availability
  • CAHPS Survey
  • Case Management
  • Clinician Level Measurement and Reporting
  • Disease Management
  • Healthcare Effectiveness Data and Information Set (HEDIS®)
  • Managed Care
  • Multicultural Health Care
  • Pay for Performance
  • Performance Measures
  • Quality Measurement and Improvement
  • Relative Resource Use
  • Wellness and Health Promotion
  • Women in Health Care 

Education 

Masters of Health Administration, University of South Carolina
Bachelor of Arts, Health Science and Policy, University of Maryland Baltimore County 

Bob Rehm

Bob Rehm is the Assistant Vice President of Performance Measurement at NCQA. Mr. Rehm manages the development and oversight of complex and multifaceted performance measurement-related projects. He directs the department responsible for the development, testing and implementation of national health care quality reporting initiatives, including the Healthcare Effectiveness Data and Information Set (HEDIS). Prior to joining NCQA, Mr. Rehm was Vice President of Public Health and Clinical Strategies for America’s Health Insurance Plans where he directed activities in public health, prevention, chronic care, obesity, health disparities, quality and industry standards, performance measurement, ROI analysis, and health system research, as the PI for the AHRQ funded Building Bridges Research Conferences. 

Areas of Expertise
  • Healthcare Effectiveness Data and Information Set (HEDIS®)  
  • Performance Measures
  • Quality Measurement and Improvement 

Education 

MBA, University of Washington BA in History, Western Washington University

Paige Robinson

Paige Robinson is Manager of External Relations for NCQA’s Clinician Recognition Programs and ACO Accreditation Program. She facilitates external communications between NCQA and a number of its partners which include health plans, medical societies, foundations and quality improvement organizations across the country. Paige Robinson brings seven years of surgical sales and customer retention experience and four years of non-profit management to her role. 

Areas of Expertise

  • Accountable Care Organizations
  • Clinician Level Measurement and Reporting—Diabetes, Heart/Stroke –Health Information Technology (PCMH Specific Requirements)
  • Patient-Centered Medical Home
  • Pay for Performance 

Education

BA in Mass Communications, Hampton University 

William Robinson

Will Robinson is the Manager of Public Policy at NCQA and has been with the organization since 2011. He supports NCQA’s work with the federal government and states, along with organization-wide strategic planning. He previously worked at the Leapfrog Group, a not-for-profit organization that collects and publicly reports information on hospital quality and safety.     

Areas of Expertise

  • Accreditation
  • Accountable Care Organizations
  • Patient-Centered Medical Home and Patient-Centered Specialty Practice
  • Clinician Level Measurement and Reporting: Diabetes, Heart and Stroke
  • Health Information Technology and Electronic Medical Records
  • Exchanges and Marketplaces
  • Health Care Policy: Health Care Reform and Delivery System Reform
  • Health Care Costs and Trends
  • Quality Measurement and Improvement 
Education 

BA in English, Lehigh University

Robert Saunders

Robert Saunders is the Assistant Vice President, Research and Analysis, at NCQA.  Dr. Saunders has extensive experience in producing performance measures from state Medicaid data systems, integrating data from multiple public data sources, and analysis.  This work has involved collaboration with state agencies, academic researchers, and data vendors to develop data and reporting products.  Dr. Saunders brings analytic experience in the areas of categorical data models, multilevel/hierarchical modeling, and survival analysis using SAS, Stata, and other applications.

Areas of Expertise

  • Performance Measurement
  •  Healthcare Effectiveness Data and Information Set (HEDIS)
  • Health Care Costs and Trends
  • Health Care Reform Health Information
  • Technology
  • Performance Measures
  • Quality Measurement and Improvement
  • Relative Resource Use
  • Wellness and Health Promotion

Education
Ph.D, Health Services Research
Vanderbilt University  

Frank H. Stelling

Frank Stelling is the Assistant Director of Policy Accrediation. Mr. Stelling directs the annual publication of all accreditation and certification products published by NCQA. He serves as product champion for all new products being produced by the Policy unit. He is also the lead on all federal and state deeming activities, including the Medicare Deeming program. He is a member of the Policy Development Group; an interdepartmental work group charged with resolving policy issues. Mr. Stelling has over 40 years experience in health care with focus on preventive services, disease management and quality improvement. Before joining NCQA in 2001, he held management positions with state and county health departments, hospitals, voluntary health organizations and a managed care organization. 

Areas of Expertise

  • Access and Availability
  • Credentialing
  • Delegation
  • Disease Management
  • Health Plan Accreditation
  • Quality Measurement and Improvement
  • Wellness and Health Promotion 

Education 

MA Education, University of South Carolina
MPH, University of California, Berkely 

Ledia Tabor 

Ledia Tabor is the Director of Quality Solutions Group (Exchanges) and has been with NCQA since 2007. She directs the development of NCQA services and products to help health insurance Exchanges comply with quality requirements and use quality information to drive improvement and value. She also supports public policy initiatives to share NCQA experiences with federal and state policy and rule makers. She also manages ongoing development and maintenance of NCQA’s strategic plan. Prior to joining the Quality Solutions Group, Ledia was a NCQA Product Development Manager and worked on multiple development projects including Wellness and Health Promotion Accreditation and evaluation and update to Health Plan Accreditation for Medicaid plans. 

Areas of Expertise

  • Exchanges
  • Health Care Reform
  • Health Plan Accreditation
  • Performance Measures
  • Wellness and Health Promotion
  • Women in Health Care 

Education 

BA in Psychology , University of Virginia
MPH in Policy and Management, Boston University 

 

Aldo Tinoco

Aldo Tinoco is Physician Informaticist in the Research & Performance Measurement department in NCQA. He is also a board-certified physician in general preventive medicine and dedicated to improving the quality of health care for individuals and communities through decision support and clinical performance measurement. He obtained his medical degree at the Georgetown University School of Medicine and completed a National Library of Medicine postdoctoral fellowship in medical informatics at the University of Utah. Before joining NCQA, he spent 6 years in health IT working with leading health organizations to select and implement clinical decision support and quality reporting tools. At NCQA, he leads projects in the development of eMeasures for national quality reporting programs. 

Areas of Expertise

  • Electronic Health Records in Health Care Quality Improvement 

Education 

MD, Georgetown University School of Medicine
Postdoctoral Fellowship in Medical Informatics, University of Utah 

William Tulloch 

William Tulloch is the Director of Government Recognition Initiatives, and has been with NCQA since 1997. Bill is responsible for the operations of government contracts aimed at promoting the Medical Home concepts in federal health centers and military facilities. Prior to this position, Bill held other positions in NCQA including Director of Customer Resources, Director of the Privacy Certification for Business Associates (PCBA) program and Senior Accreditation Manager. Bill has also been a frequent faculty member for educational presentations for NCQA. 

Areas of Expertise

  • Credentialing
  • Delegation
  • Health Plan Accreditation
  • Patient-Centered Medical Home
  • Quality Improvement
  • Relative Resource Use 

Education 

Master’s in Economics, University of Maryland Williams College

Speaker Request Form

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