Policies and Discounts

Publications Order Form

To generate an order form to submit with your payment, go to https://inetshop01.pub.ncqa.org/Publications/ and select “Pay by Check” after you have added items to your cart.

 

Copyright Policy

All NCQA publications are copyrighted documents. Publications may not be copied without permission from NCQA. E-pubs and Web-based pubs are limited to licensed individuals. All copyright requests must be in writing and e-mailed to customersupport@ncqa.org.

 

Payment Policy

Pre-payment in full is required for an order to be sent.  NCQA does not accept purchase orders (POs).  If this poses a problem, contact NCQA's Customer Support at (888) 275-7585 for assistance.

 

Return/Exchange Policy

Return/Exchange Form

A processing fee of 15% of the total returned items will be charged for all returns.

Returns

NCQA will accept returns of publications and items that are accompanied by the original invoice within 30 calendar days of receipt of the order. Returned printed publications and products must be in original condition. NCQA has the right to refuse any return if the item is damaged and not in original condition.

NCQA is unable to accept returns of e-pubs and web-based pubs. No electronic publications and web-based publications may be refunded or exchanged.

When returning or exchanging an item, complete and include an NCQA Return and Exchange Form with the package. Be sure that all packages sent to NCQA are traceable and sent via UPS or the U.S. Post Office. NCQA is not responsible for lost packages. If the return is a result of our error (you received an incorrect or defective item), contact NCQA Customer Support at (888) 275-7585 before returning the item.

Please send items being returned to:

NCQA Returns
1100 13th St., NW Suite 1000
Washington, D.C. 20005

Refunds

A refund for the cost of the returned items minus a 15 percent processing fee will be sent once the item and the NCQA Return and Exchange Form are received. Sales tax, if paid, is refundable. Shipping and handling fees are non-refundable.

If the return is a result of our error (you received an incorrect or defective item), NCQA will waive the processing fee and ship the corrected item at no additional charge.

Exchanges

A 15 percent processing fee of the total cost of exchanged items will be charged. The replacement item will be sent once the item, the NCQA Return and Exchange Form and any additional payment required has been received. Additional payment must include shipping and handling for the replacement item and any applicable sales tax.

Credits

A 15 percent processing fee of the total cost of returned items will be charged. The resulting credit is valid for one year from the date of issue, and those credits unused at the end of 12 months will be forfeited.

 

Discounts

Discounts must be requested at the time of purchase and cannot be applied retroactively.

Discounts cannot be combined. If more than one discount applies, the greater discount will be given. 

The e-pubs and web-based pricing structures include a volume discount; therefore, we are not able to extend any of the other discounts listed.

Volume Discount

Volume discounts are offered on most NCQA publications (except electronic and Web-based publications). For purchases of 11 or more printed copies of the same publication, a 10 percent discount is offered. For large purchases of NCQA Specialty Items or for purchases of 51 or more printed copies of the same publication, contact NCQA Customer Support at (888) 275-7585 for information about volume discounts.

HEDIS Users Group (HUG) Members Discount

HUG members will receive one set of HEDIS printed publications (Volumes 1, 2, 3, 5 and 6) and a single-user e-pub version of Volume 2, which includes all changes from the October Update. HUG members receive a 10 percent discount of 1 or more copies of HEDIS printed publications and HEDIS e-pubs. To take advantage of your HUG vouchers, contact NCQA Customer Support at (888) 275-7585.

HEDIS® Auditors Discount

HEDIS auditors receive a 10 percent discount on purchases of 1 or more HEDIS printed publications.

Government Discount

Employees of government agencies receive a 25 percent discount off the regular price of all printed publications (including Quality Compass). To confirm eligibility for this discount, NCQA must receive a letter on agency letterhead requesting the government discount, prior to processing. This discount is not retroactive and does not apply to online purchases or international orders.

 

Effectiveness Dates

Please call NCQA Customer Support at (888) 275-7585 with any questions regarding which publication to order. Effectiveness dates vary by product.

 

Shipping Information

Printed publications and products are shipped via Standard UPS Ground service unless next day service is requested. Please allow 5-7 business days for delivery. Shipping and handling charges are for UPS domestic orders only. UPS and Federal Express do not deliver to P.O. Boxes. For international orders, please call (202) 955-3500 for non-domestic rates. Web-based publications are delivered electronically.

All overnight orders placed after 1:30pm ET will be sent the next business day. If your request is urgent, contact NCQA Customer Support at (888) 275-7585.

Shipping and handling rates for UPS domestic orders

For orders totaling:                               Please include:

$1 - $25                                                  $10

$26 - $75                                                $12

$76 - $100                                              $14

$101 - $300                                             $18

$301 - $500                                             $22

$501 - $700                                             $28

$701 - $900                                             $34

$901 - $1,200                                          $40

$1,201 - $1,500                                       $46

$1,501 and over                                       3% of order total

Please note that the rates above apply to printed publications and products. There is no shipping and handling charge for e-pubs and web-based publications.

Shipping within the U.S.A.

Standard UPS Ground (Commercial or Residential)
Please allow 5 to 7 business days for delivery.

UPS Overnight
Please allow 1 to 2 business days for delivery from date of purchase (delivery date is based upon the time of day order was purchased).

See shipping and handling rates above for all orders. For overnight deliveries, there is an additional charge of $50.00 for the first two publications and $45.00 for each additional 2 publications. (For example, 1 or 2 publications would be $50.00, 3 or 4 publications would be $95.00, 5 or 6 publications would be $140.00, etc.)

Federal Express – Regular or Overnight
Upon your request, your order will be shipped by Federal Express. Your Customer Federal Express number will be required to process your order.

Please allow 1 to 2 business days for delivery from date of purchase (delivery date is based upon the time of day order was purchased). All Federal Express orders placed after 1:30pm ET will be sent the next business day. If your request is urgent, please contact NCQA Customer Support at (888) 275-7585.
See shipping and handling rates above for all orders. For Federal Express, there will be a $10.00 rush handling fee plus your FedEx charges.

Shipping to International Addresses

For all international orders, please call NCQA Customer Support at 202-955-3500 or email at customersupport@ncqa.org.

Worldwide Express
Please allow 1 to 3 business days for delivery.

Worldwide Expedited
Please allow 4 or more business days for delivery.

Shipping to Canada

Canada Express
Please allow 1 to 2 business days for delivery.

See shipping and handling rates above for all orders. For Express Service to Canada, there is an additional charge of $50.00 for the first two publications and $45.00 for each additional 2 publications. (For example, 1 or 2 publications would be $50.00, 3 or 4 publications would be $95.00, 5 or 6 publications would be $140.00, etc.)
Canada Expedited
Please allow 3 or more business days for delivery.

Shipping to Mexico

Mexico Express
Please allow 1 to 3 business days for delivery.

See shipping and handling rates above for all orders. For Express Service to Mexico, there is an additional charge of $50.00 for the first two publications and $45.00 for each additional 2 publications. (For example, 1 or 2 publications would be $50.00, 3 or 4 publications would be $95.00, 5 or 6 publications would be $140.00, etc.)
Mexico Expedited
Please allow 4 or more business days for delivery.

 

Publication Formats

Web-based Publications

Web-based publications are accessed through a secure web site with a unique user ID and password. The web-based publications contain helpful instructions for navigating, setting up and using the Web-based tool for readiness assessment and evaluation, managing documents and submitting the tool to NCQA.

No special software is required; it is recommended that Netscape 6.0 or MS Internet Explorer 5.5 be used as your Internet browser.

E-pubs

Some NCQA publications are only offered in this format. E-pubs are zipped, protected Word and Excel or PDF documents that are easily downloaded from the Web. They are simple to load onto your PC, network and intranet.

Print Editions

Soft-covered books are shipped to you directly. Produced for those who like paper copies, the ability to take notes or bring them to meetings to share.

User Licenses

Both web-based publications and e-pubs are sold by user level. Choose the number needed for your organization and easily upgrade if you need to allow access to more users. NCQA encourages purchasing for the lowest level of users needed; you may always upgrade, but returns and exchanges are not accepted. All data licenses and information products and tools, including Quality Compass, are licensed to a single legal entity or organization as the licensee, with the right to access and use the product by a limited number of authorized users that are employees of the licensee.  The license is not transferrable to any other person, entity, organization or association, including without limitation any affiliate, shareholder, partner, or member of the licensee, and does not grant any rights of use by or on behalf of any parent, subsidiary or affiliate of the licensee.  Each person, entity, organization, association, parent, subsidiary or affiliated is required to separately register as a licensee for a selected number of employees as authorized users

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).