Download Toolkit (PDF)

Multicultural Health Care: A Quality Improvement Guide was developed by NCQA in collaboration with Eli Lilly and Company. The free guide is intended for health care organization such as managed care plans, large group practices, hospitals, public health agencies, disease management organizations, community health centers and other institutions that provide and/or arrange for care of diverse patients. The aim of the Guide is to serve as a resource for those wanting to undertake quality improvement initiatives to improve culturally and linguistically appropriate services and to reduce disparities in care.

Multicultural Health Care: A Quality Improvement Guide is organized into 4 chapters that follow the steps of a basic quality improvement process – Assessment, Planning, Implementation and Evaluation. Each chapter contains explanatory text, information on how to follow the process and examples from a variety of settings. The accompanying DVD contains tools, resources and reference materials for easy download.

An informational brochure can be downloaded here.

Download Toolkit (PDF)

To receive a free copy of the Guide and accompanying resource DVD, please call 1-866-791-4557 and ask for item number MG48852.

 Funded by Eli Lilly and Company