Kaiser Permanente
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National Standardized Quality Translations Initiative

Members: 8.5 million    Employees: 152,814    Physicians: 12,879    Languages: 120


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Moving Forward: Sustainability and Transferability

In 2005, National Linguistic & Cultural Programs, National Diversity began researching translation vendors, technology as well as processes to advance a centralized virtural translation environment. The virtual environment has the potential to incorporate our standardized quality translation process virtually, thereby, facilitation universal access. As recommended by the Translation Services Research Agenda and the National Coalition for Quality Translations in Health Care, this effort can sustain and promote progess in quality translations throughout the health care industry in any language, for any request.

By advancing a virtual translation environment, Kaiser Permanente is enabling the potential for:

  • Broad access to a shared translation management system
  • Usage of the standardized quality translation process
  • Access to a centralized repository of translated information and materials

This will crease a common platform for the provision of high quality and affordable in-language materials; servicing all Kaiser Permanente Regions as well as external health care organizations, public institutions, community-based organizations and other parties.

Contact: Gayle Tang, 510-271-6828
© Copyright 2008, NCQA. All Rights Reserved.
National Committee for Quality Assurance     1100 13th Street, NW, Suite 1000, Washington, DC 20005
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