To further explore any of the NCQA employment opportunities, please use the "Learn More" feature to send your resume and salary requirements.
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This position supports the maintenance of eMeasures. Major responsibilities include updating and maintaining eMeasures in the measure authoring tool, updating code sets for eMeasures in the Value Set Authority Center and communicating with internal customers.
The contract recruiter will handle the HR department’s full life cycle recruiting efforts while the senior recruiter is out on leave for approximately three to four months. This position is responsible for proactively establishing recruiting ties with internal and external sources, marketing our brand as a health care quality employer of choice to potential applicants, and networking across numerous sources. The position is responsible for sourcing, screening applicants, scheduling interviews, conducting reference checks, managing applicant tracking system and meeting with hiring managers to ensure a smooth hiring and onboarding process. Position can be remote.
Customer Support Specialist
The Customer Support Specialist provides highly responsive quality service to customers. Log and categorize each customer interaction in customer tracking system. Provides technical support to end-user customers to navigate multiple online applications and products. Trouble-shoot, triage and problem solve complex, technical issues for customers. Provides detailed information about NCQA, its products and services. Develops appropriate interfaces with other functions to ensure that our customers are provided with correct information and prompt responses. SupportsPublications production and fulfillment to ensure customer needs and business needs are being met. Works closely with Accounting, internal customers and external vendors.
Manager, Measure Validation Audit/Data Collection
This position sustains and enhances the NCQA HEDIS® audit program by managing, maintaining and providing analytical and operational support to all aspects of NCQA’s HEDIS Compliance AuditTM program. The successful candidate will manage audit databases and provide data analysis of departmental activities and results. The candidate will work with external organizations to develop and understand the correct and consistent implementation of audit and testing processes for HEDIS and other measures, communicate with internal parties regarding the audit process, contribute to the refinement of existing and developing audit methodologies, and participate in internal and external speaking engagements. This position also helps the NCQA HEDIS policy unit manage and resolve issues that affect the program.
Program Manager, Education
Manage the PCMH Content Expert Certification Program as well education activities (seminars held regionally and at client site, webinars, on-demand events). Responsibilities include managing day to day operations for CEC program. For education programs, evaluating needs assessments, budget and program design. content development, program delivery and evaluation – in compliance with ACCME, ANCC and ACPE requirements.
Senior Analyst, E-Measures
This position supports the maintenance of eMeasures. Major responsibilities include managing the timelines for updating and maintaining eMeasures, updating the measures in the measure authoring tool, updating code sets for eMeasures in the Value Set Authority Center, and communicating with internal and external customers.
Senior Health Care Analyst, Research and Analysis
The SHCA will take a leading role in analyzing and presenting results based on large health care datasets such as HEDIS, CAHPS, HOS, and field tests. Major responsibilities include understanding content area, defining analyses and selecting appropriate statistical methods, programming in SAS, R, Python, or other languages, quality assurance, and communication with internal and external clients.
Senior Health Care Analyst, Survey Vendor Certification
The primary responsibility of the position is to support the daily operations of specified externally and internally funded survey-related contracts. This position will perform a variety of duties to including project management, technical assistance, training, oversight of data collection and data quality assurance. This position requires the candidate to both play a front-facing role with NCQA external customers (i.e., such as government task leads and private market research firms), and act as a content expert for internally and externally-funded patient experience and functional outcomes surveys. Candidate must have the ability to work independently, make sound decisions and recommendations, handle multiple tasks at once, show initiative, and respond quickly to changing priorities.
Survey Management Analyst
The primary purpose of the position is to perform the functions of the Accreditation Survey Coordinator role, manage the survey process to prepare customers and survey team members for surveys, adjudicate customer inquiries pertaining to surveys, conduct accreditation and certification surveys, review preliminary survey results for accuracy and completeness, and respond to customer comments on the preliminary survey results. In addition, this role will provide technical expertise to staff as well as creating and maintaining file review worksheets.
We are not actively recruiting for these positions but anticipate the need to hire for such roles in the coming weeks or months. To be considered for these future openings please use the "Learn More" feature to send your resume and salary requirements. Once these positions are actively interviewing your application will be reviewed.
NCQA is recruiting a Research Scientist to develop, lead, and collaborate on research and performance measure development focusing on a variety of areas including any of the following: quality improvement, long-term services and supports, geriatric medicine, palliative care, behavioral health, children’s health, risk-adjustment and patient-reported outcomes. The position is primarily funded by grants and contracts. The Research Scientist will lead/collaborate on the development and implementation of research grants, direct the implementation of ongoing measure development efforts, supervise quantitative and qualitative data collection efforts, prepare scientific manuscripts and reports for broad stakeholder audiences, represent NCQA to key scientific and stakeholder audiences.
Senior Health Care Analyst
The Senior Health Care Analyst provides content and project management leadership in the execution of projects within the Quality Measurement and Research Group at NCQA, and manages large, complex projects related to the development and evaluation of quality measure initiatives and NCQA programs. The Senior Health Care Analyst is individually motivated and highly organized, demonstrates strategic thinking, creatively applies analytical methods and is proficient at making decisions using complex information. Responsibilities include the development, planning and implementation of research, measure development and data collection projects. The successful Senior Health Care Analyst promotes a high level of engagement with internal and external subject matter experts and key stakeholders. Assigned projects will include, but are not limited to, those with a focus on care for vulnerable or complex populations, such as people facing serious illness.
Senior Research Associate
The Senior Research Associate in the Quality Measurement & Research Group is principally responsible for managing the development and evaluation of quality measure initiatives. The Senior Research Associate must be highly organized, demonstrate creativity and proficiency in applying analytical methods using complex data, and make difficult decisions while operating in contingent environments. This position requires specialized knowledge of health related topics, specifically an in-depth knowledge of nationally-recognized quality metrics (e.g., HEDIS, ACO, MU), industry standard code sets (e.g., ICD, CPT, SNOMED), and data sources (e.g., claims, encounter, registry, charts, EHRs and survey).
Senior Research Scientist
The Senior Research Scientist will provide senior level quantitative analysis, technical assistance, project leadership & management, proposal leadership and project development support to performance measurement and to other areas of NCQA as needed. In addition, the position will assist with, and in some cases oversee, implementation of NCQA’s projects consistent with the mission and vision of the organization including the development of proposals related to internally and externally funded contracts and grants, internal reports & scientific manuscripts, as well as making key contributions to collaborative research projects with corporate, university and government groups.