Tom Fluegel, Chief Operating Officer

Tom Fluegel became the Chief Operating Officer (COO) of NCQA in December 2012. He is responsible for all aspects of business planning and operations in supporting of the organization’s strategic plan.

Fluegel brings 25 years of leadership experience within the health care industry. He comes to NCQA most recently from Coventry Health Care, where he was COO of dental insurance operations for four years. From 1999 to 2008 he held diverse leadership positions within divisions of UnitedHealth Group, including two vice president posts, chief information officer and senior vice president for client operations.

Previously, he directed group administration and sales activities at CIGNA, as well as acquisitions, integration and operations at the California-based SafeGuard Health Enterprises.

Fluegel holds a BS in business administration from Washington University in St. Louis and an MBA from the University of Miami.