CVO Publications

NCQA will not be producing 2014 CVO Standards and Guidelines and Survey Tools. The 2013 CVO Standards and Guidelines are effective July 1, 2013.

Standards and Guidelines for the Certification of Credentials Verification Organizations (CVOs)

This publication outlines standards and features explanations and examples of how to meet the standards, scoring guidelines, points and certification outcomes. Eligibility requirements, application information and policies and procedures are also included.

Note: Purchase of the Standards and Guidelines is not necessary when purchasing the Survey Tool.

For web-based products, NCQA does not make any commitments with respect to the use or performance of the Software and Services with browsers other than browsers currently supported by Microsoft. Please review the license agreement for web-based products prior to purchase.

2013 CVO Standards and Guidelines
(Print edition)
Item #: 10451-200-13
Price: $200 

2013 CVO Standards and Guidelines (e-pub)  

2013 CVO Standards and Guidelines Web-based
 

2010 CVO Standards and Guidelines
(Print edition)
Item #: 10451-200-10
Price: $180   

2010 CVO Standards and Guidelines (e-pub)

2010 CVO Standards and Guidelines Web-based  

Survey Tool for the Certification of Credentials Verification Organizations (CVOs)

The Survey Tool includes all information needed to prepare and submit materials for an NCQA survey. To begin the survey process, organizations applying for accreditation must complete the Survey Tool and submit it to NCQA.

For web-based products, NCQA does not make any commitments with respect to the use or performance of the Software and Services with browsers other than browsers currently supported by Microsoft. Please review the license agreement for web-based products prior to purchase.

2013 CVO Survey Tool (Effective 7/1/13 - ) 

2010 CVO Survey Tool (Effective 7/1/10 - 6/30/13 ) 

Application for the Certification of CVOs

This application provides all materials required to apply for an NCQA CVO Certification survey and includes pricing information, policies and procedures and the survey agreement.

2013 CVO Application
(Effective 7/1/13 - )
Item # 10824-150-13
Price: Free

CVO Application
(Effective 7/1/10 - 6/30/13)
Item # 10006-150-97
Price: Free

Accreditation User Group (AUG) Memberships

The AUG is a communication, learning and development platform for members to discuss updates to NCQA Accreditation and Certification products and their application to organizations. Members also have the opportunity to contribute to the enhancement of future products. Membership benefits include newsletters, discount vouchers and up-to-date technical information, as well as the inside track on standards development.

2014 AUG Package
The 2014 AUG membership year follows NCQA’s standards year, which runs July 1, 2013–June 30, 2014. For more information, click here

2014 AUG Package 
Item #10703-150-14
Price: $950

Publication Resources

Online Ordering
Quick, easy and secure. Once your order is received, you will receive a confirmation email with detailed information about your order.

Policies and Discounts
This includes the publications order form, return/exchange policy, shipping, discount and other publication-related information.

Policy Updates
Policy updates include important notifications regarding NCQA's Accreditation and Certification programs, as well as HEDIS measures.

Resource Library
NCQA offers a variety of information and resources, including reports, published research, white papers and newsletters.

Customer Support
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