National Committee for Quality Assurance and Pfizer Inc Publish Strategies to Improve Health Care Quality Through Patient Engagement

Eighth edition of Quality Profiles™: The Leadership Series highlights how to improve care by communicating and collaborating with patients 
WASHINGTON, D.C.—The National Committee for Quality Assurance (NCQA) in collaboration with Pfizer Inc, the world’s largest biopharmaceutical company, today released a new publication providing practical examples of how patient engagement can help improve health care quality and value.
Patient engagement is the cooperation among health care practitioners, health care administrators and patients to improve and maintain patients’ health. This includes helping patients understand and manage chronic conditions and prepare for expected health events, such as childbirth.
Quality Profiles: The Leadership Series—Focus on Patient Engagement offers a comprehensive, incisive analysis of how patient engagement can advance the quality of care. 
“Engaged patients, together with supportive practitioners and health plans, can create breakthrough improvements in health care delivery,” said NCQA President Margaret E. O’Kane. “Case studies in this edition of Quality Profiles: The Leadership Series emphasize innovative programs that insurers, providers and patients can use to improve care and reduce the burdens of illness.”
NCQA and Pfizer developed the eighth edition of Quality Profiles: The Leadership Series to help health care organizations, health plans, medical groups, employers, hospitals, practitioners, consumer advocates and other stakeholders use engagement initiatives to achieve strategic goals. 
“This report is recommended reading for all health care professionals seeking ways to help their patients take a more active role in managing their health,” said Pfizer Executive Vice President and Chief Medical Officer, Freda Lewis-Hall, M.D. “As the examples in this publication demonstrate, increasing patient engagement can improve quality of care, cost efficiencies, relationships between doctors and patients, and—most importantly—outcomes for the patients.”
This addition to the Quality Profiles series includes examples of successful uses of patient engagement strategies, such as
  • The use of social media and new technologies to promote patient interaction with providers and empower patients to be active in their own care
  • How health coaching can help engage patients and improve health outcomes
  • How patient activation measures can be integrated into care to increase patient engagement
  • How to use patient engagement techniques to increase screening rates and activate high-risk patients
To obtain a copy of Quality Profiles: The Leadership Series—Focus on Patient Engagement or previous editions, Focus on Cardiovascular Disease, Focus on Depression, Focus on Diabetes, Focus on Enhancing Care for Older Adults, Focus on Wellness and Prevention, Focus on Tobacco Dependence and Smoking Cessation or Focus on Supporting Quality Improvement Through the Use of Health Information Technology, call 1-888-412-3090 or visit
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers. 
At Pfizer, we apply science and our global resources to improve health and well-being at every stage of life.  We strive to set the standard for quality, safety and value in the discovery, development and manufacturing of medicines for people and animals.  Our diversified global health care portfolio includes human and animal biologic and small molecule medicines and vaccines, as well as nutritional products and many of the world’s best-known consumer products.  Every day, Pfizer colleagues work across developed and emerging markets to advance wellness, prevention, treatments and cures that challenge the most feared diseases of our time.  Consistent with our responsibility as the world’s leading biopharmaceutical company, we also collaborate with health care providers, governments and local communities to support and expand access to reliable, affordable health care around the world.  For more than 150 years, Pfizer has worked to make a difference for all who rely on us.  To learn more about our commitments, please visit us at 
Quality Profiles: The Leadership Series—Focus on Patient Engagement
BlueChoice HealthPlan of South Carolina, Columbia, South Carolina
Blue Cross and Blue Shield of Florida, Jacksonville, Florida
Centene Corporation, St. Louis, Missouri
Community Care Behavioral Health Organization, Pittsburgh, Pennsylvania
Group Health Cooperative, Seattle, Washington
Health Net, Inc., Woodland Hills, California
Medica, Minnetonka, Minnesota
ODS, Portland, Oregon
UnitedHealthcare, Inc., Edina, Minnesota
UnitedHealthcare, Inc., Lake Oswego, Oregon
# # # 
Quality Profiles is a trademark of NCQA. All rights reserved. 
NPS00267G © 2011 Pfizer Inc. All rights reserved. August 2011

Media Contacts

Matt Brock

Cindy Peña