Multicultural Health Care Publications

NCQA will not be producing 2014 MHC Standards and Guidelines and Survey Tools. The 2010 MHC Standards and Guidelines are effective July 1, 2010.

Standards and Guidelines for Distinction in Multicultural Health Care (MHC)

This publication outlines the standards and features explanations and examples of how to meet the standards, scoring guidelines, points and accreditation outcomes. Eligibility requirements, application information and policies and procedures are also included.

Note: Purchase of the Standards and Guidelines is not necessary when purchasing the Survey Tool.

2010 MHC Standards and Guidelines E-Pub

Survey Tool for Distinction in Multicultural Health Care

The Survey Tool includes all information needed to prepare and submit materials for an NCQA survey. To begin the survey process, organizations applying for accreditation must complete the Survey Tool and submit it to NCQA.

For web-based products, NCQA does not make any commitments with respect to the use or performance of the Software and Services with browsers other than browsers currently supported by Microsoft. Please review the license agreement for web-based products prior to purchase.

2010 MHC Survey Tool (Effective 7/1/10 - )

Application for the Distinction in Multicultural Health Care

This application provides all materials required to apply for an NCQA MHC Distinction survey and includes pricing information, policies and procedures and the survey agreement.

2010 MHC Application
Item # 10902-150-10
Price: Free

Abbreviated Standards for the Distinction in Multicultural Health Care

A high-level overview of the Multicultural Health Care program, including standards and element information. This document is provided for information only. If pursuing Distinction, purchase the MHC Survey Tool.

2010 MHC Standards (Abbreviated) E-Pub
Item # 10900-301-10
Price: Free

Implementing Multicultural Health Care Standards: Ideas and Examples

This publication is a companion to the MHC Standards and Guidelines and is organized according to the MHC standards. It offers ideas and examples to aid in the implementation of the standards and presents the research evidence supporting the standards.

This publication is available at no cost online.

Accreditation User Group (AUG) Memberships

The AUG is a communication, learning and development platform for members to discuss updates to NCQA Accreditation and Certification products and their application to organizations. Members also have the opportunity to contribute to the enhancement of future products. Membership benefits include newsletters, discount vouchers and up-to-date technical information, as well as the inside track on standards development.

2014 AUG Package
The 2014 AUG membership year follows NCQA’s standards year, which runs July 1, 2013–June 30, 2014. For more information, click here

2014 AUG Package 
Item #10703-150-14
Price: $950

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HEDIS Users Group (HUG)
HUG membership packages offer you access to the most up-to-date information on HEDIS specifications so you can begin planning for the future.

HEDIS and ICD-10
To accommodate the switch from ICD-9-CM to ICD-10, NCQA created a plan to identify a valid and appropriate set of ICD-10 codes for each HEDIS measure.