Margaret E. O'Kane, President
Margaret E. O’Kane is founder and president of the National Committee for Quality Assurance (NCQA).
She is a member of the National Academy of Medicine, and has received the Picker Institute Individual Award for Excellence in the Advancement of Patient-Centered Care, as well as the Gail L. Warden Leadership Excellence Award from the National Center for Healthcare Leadership.
Modern Healthcare magazine has named O’Kane one of the “100 Most Influential People in Healthcare” 11 times, most recently in 2016, and one of the “Top 25 Women in Healthcare” 3 times.
She is a board member of the Milbank Memorial Fund and is Chairman of the Board of Healthwise, a nonprofit organization that helps people make better health decisions.
O’Kane holds a master’s degree in health administration and planning from Johns Hopkins University, where she received the Distinguished Alumnus Award.
Member, Institute of Medicine
Member, Maryland Health Quality and Cost Council
Member, National Quality Forum—Measure Applications Partnership Coordinating Committee
Board Member, Population Health and Public Health Practice
Board Member, Foundation for Informed Medical Decision Making, Inc.
Board Member, American Board of Medical Specialties
Board Member, Bazelon Center for Mental Health Law
Board Member, Milbank Memorial Fund
Board Member, Freedom from Hunger
Among “Top 25 Women in Healthcare,” Modern Healthcare, 2011–2014
Gail Warden Leadership Excellence Award, National Center for Healthcare Leadership, 2012
Johns Hopkins University Distinguished Alumnus Award, 2012
Picker Award for Advancement of Patient-Centered Care, Picker Institute, 2009
Among “100 Most Influential People in Healthcare,” Modern Healthcare, 2002–2004, 2006, 2012
Champion of Prevention Award (CDC’s highest), Centers for Disease Control, 2000
Founder’s Award, The American College of Medical Quality, 1997
Health Person of the Year, Medicine and Health, 1996
Tom Fluegel, Chief Operating Officer
Tom Fluegel became NCQA’s chief operating officer in December 2012. He is responsible for all aspects of business planning and operations in support of the organization’s strategic plan.
Fluegel has more than 25 years of leadership experience in the health care industry. Prior to NCQA, he was COO of Dental Insurance at Coventry Health Care. From 1999–2008, he held diverse leadership positions within divisions of UnitedHealth Group, including two vice president posts, chief information officer and senior vice president for Client Operations.
Previously, he directed group administration and sales activities at CIGNA, as well as acquisitions, integration and operations at the California-based SafeGuard Health Enterprises.
Fluegel holds a BS in business administration from Washington University in St. Louis, and an MBA from the University of Miami.
Michael S. Barr, MD, MBA, MACP, Executive Vice President, Quality Measurement and Research Group
Michael S. Barr, MD, MBA, MACP is a board-certified internist and executive vice president for the Quality Measurement & Research Group at NCQA. His portfolio at NCQA includes performance measurement development; research; managing NCQA’s contracts and grants portfolio; and contributing to strategic initiatives, public policy and educational programs. Prior to joining NCQA in 2014, Barr was senior vice president, Division of Medical Practice for the American College of Physicians, where he was responsible for promoting patient-centered care through development of programs, services and quality improvement initiatives for internists and other health care professionals.
From 1999–2005, Barr was chief medical officer for Baltimore Medical System, Inc., a Joint Commission accredited Federally-Qualified Health Center. He practiced internal medicine full time in the Division of General Internal Medicine at Vanderbilt University from 1993–1998 and held various administrative positions, including physician director, Medical Management Programs, for the Vanderbilt Medical Group. From 1989–1993, Barr was an active duty physician in the United States Air Force at Moody Air Force Base, Georgia.
Barr has a BS in forest biology from the State University of New York, College of Environmental Science and Forestry. He attended New York University School of Medicine through the U.S. Air Force Health Professions Scholarship Program, completed his residency in internal medicine at Rush-Presbyterian-St. Luke’s Medical Center in Chicago and earned an MBA from the Vanderbilt Owen Graduate School of Management.
Barr was a commissioner on the Maryland Health Care Commission (2013–2015), previously served on the Health Information Technology Policy Committee Meaningful Use Workgroup (2010–2012) and is currently on the Board of Trustees of The Horizon Foundation of Howard County.
Patricia Barrett, Vice President, Product Design and Support
Patricia Barrett joined NCQA in 2008 as vice president for Product Design & Support. She is responsible for exploring new product concepts and evolving existing products to meet the needs of a changing health care environment. She also ensures proper development, communication and interpretation of NCQA Accreditation standards, HEDIS measures and Clinician Recognition programs.
Prior to joining NCQA, Barrett was lead consultant on managed care for General MotorsAs HAP associate vice president and the program director for the HAP/GM Managed Care Consulting Team, she was responsible for evaluating the quality and efficiency of GM’s managed care offerings nationally and for establishing supplier development activities with all of GM’s HMOs. In this role, she participated on the NCQA Purchaser Advisory Council, the National Business Coalition on Health eValue8 Steering Committee and served as an author and scorer for the eValue8 RFI.
Barrett worked for 14 years at the Health Alliance Plan (HAP) in Detroit, where she served in a variety of roles, including manager of Research, Analysis and Program Development; acting director of Managed Care Information; and director of Quality Management. As QM director, she was responsible for all clinical quality improvement and disease management programs, as well as HEDIS production and NCQA Accreditation for the organization as a whole. Barrett was also a member of the NCQA HEDIS Policy Panel and chairperson for the Measurement Committee of the Michigan Quality Improvement Consortium (MQIC).
Barrett received a bachelor’s degree in sociology from the University of Michigan and a master’s degree in health services administration from the School of Public Health.
Mary Barton, Vice President, Performance Measurement
Dr. Mary Barton, MD oversees the development, use and maintenance of techniques NCQA uses to evaluate health care quality. She ensures the scientific integrity of NCQA measurement and research. She also leads NCQA in winning and executing health care quality measurement contracts for federal and state governments.
Prior to NCQA, Barton worked for the Agency for Healthcare Research and Quality (AHRQ), where she was the scientific director of the U.S. Preventive Services Task Force (USPSTF). She supported and provided oversight for the methodological, evidence review and recommendation-making work of the USPSTF.
Before joining AHRQ, Barton was an assistant professor at Harvard Medical School, where she performed clinical epidemiology and health services research related to cancer screening and prevention in terms of access, test performance and outcomes.
Barton trained in primary care internal medicine at Brigham and Women’s Hospital in Boston and completed a general medicine research fellowship at Harvard. She has a clinical interest in and has presented widely about the performance of the clinical breast examination. She is a member of the American College of Physicians and the Society of General Internal Medicine.
Sharon King Donohue, General Counsel
Sharon King Donohue is general counsel and chief privacy officer for NCQA. In that capacity, she is responsible for the general oversight and coordination of all legal matters for the organization. She plays an active role in the development of policy related to NCQA’s quality assessment programs.
Prior to joining NCQA in 1996, King Donohue spent more 10 years in private practice and was most recently affiliated with the firm of Climaco, Climaco, Seminatore Lefkowitz & Garofoli Co., LPA., in Cleveland, Ohio. During her tenure at Climaco, she specialized in the development of integrated delivery systems, mergers and acquisitions and other transactional and regulatory matters for health insurers, managed care organizations, hospitals and physician organizations.
Ms. King Donohue received her JD from Case Western Reserve University School of Law in Cleveland.
Stephen O. Easterday, Vice President, Quality Solutions Group.
Stephen O. Easterday is vice president of the Quality Solutions Group (QSG) at NCQA. QSG is the contractual services arm of NCQA; it is uniquely positioned to help clients navigate the complex value-based health care environment as they develop and implement new frameworks for advancing health care quality.
Easterday comes to NCQA from Intelliven, where he was chief operating officer of THRUUE, leading major consulting engagements with clients that included AARP. He previously worked for Booz Allen Hamilton (BAH) as a leader in its Health Care Strategy and Change division. While at BAH, he led a team of 60+ consultants, delivering complex strategy, design, stakeholder engagement and change management services for federal health care clients, including the U.S. Department of Health and Human Services, the Centers for Medicare & Medicaid Services and the U.S. Veterans Administration.
His leadership experience also includes a role as strategy and business development executive, in which he successfully grew multiple technology and data-centric solutions companies. He began his career at Ernst & Young, providing health care performance improvement services to hospitals and delivery systems across the country.
Frank Micciche, Vice President, Public Policy and Communications
Frank Micciche is NCQA’s vice president of Public Policy and Communications. In this position, he directs NCQA’s relations with Congress, federal agencies and the states, as well as NCQA’s work with the media and other external audiences.
Micciche was former vice president for Partnerships and Coalitions at Campaign to Fix the Debt, a nonpartisan organization of prominent public and private sector leaders and more than 350,000 grassroots supporters across the country.
Prior to this position, Micciche was a senior advisor on health reform at McKenna, Long & Aldridge, LLP, where he provided policy analysis and strategic guidance to a variety of health care clients.
Micciche’s service in the public sector includes his time as legislative director in the Massachusetts House of Representatives and four years as the director of state-federal relations for Governor Mitt Romney (R-MA), where he ran the Commonwealth’s Washington, DC, office and advised the governor on federal policy issues, with a focus on health care reform.
Micciche holds a master’s degree in public policy from the John F. Kennedy School of Government at Harvard University, and a bachelor's degree in political science from Tufts University.
Scott Hartranft, Chief Financial Officer
Scott Hartranft is chief financial officer/treasurer for NCQA. In this capacity, he is responsible for the general oversight and coordination of the accounting, Finance, Administration, Human Resources, Publications, Education and Customer Support teams at NCQA. These teams ensure that financial information is provided in a timely and accurate manner, that quality staff are recruited, that customers receive quality information and service and that NCQA is a comfortable environment in which to work.
As a corporate officer, Hartranft also serves as staff representative to the Finance and Audit Committee of NCQA’s Board of Directors, to ensure that NCQA’s business and financial practices are consistent with industry standards and ethics.
Prior to joining NCQA in 1997, Hartranft spent 6 years as vice president, Finance and Administration, for Cyntergy Corporation of Gaithersburg, MD. The company specialized in the retail, hospitality, health care and food services industries.
Mr. Hartranft received a BBA in accounting from Radford University and an MBA from Loyola College. He is an active member of the Maryland Association of Certified Public Accountants.
Rick Moore, Chief Information Officer
As NCQA’s chief information officer, Rick Moore is responsible for the vision and strategic direction of the Information Services, Information Technology and Information Products Departments. He also works closely with NCQA’s stakeholder partners and represents NCQA on national health information technology initiatives and panels, including the Health Information Technology Standards Panel, the National Quality Forum (Health Information Technology Expert Panel, the Markle Foundation’s Steering Committee on Connecting for Health and the American Medical Association and NCQA Collaborative for Improving Quality Measurement in Electronic Health Records.
Prior to joining NCQA in 2008, he was director of Health Informatics at the National Association of Children’s Hospitals, where he led the development of information services and products for more than 200 member hospitals. He also served in the Office of the Secretary of Health Affairs at the Department of Defense, where he led development of EHR systems, and was awarded the Information Technology Officer of the Year of the Joint Medical Information Systems Office in 2004.
From 2001–2003, Moore was competitively selected by the U.S. Air Force Medical Service to attend the University of Alabama at Birmingham, where he studied health informatics. In 2002 he was selected as a recipient of the HIMSS Foundation Richard P. Covert National Scholarship Award. Previously, Moore served as director of Medical Readiness at Langley Hospital and was recognized as the Medical Readiness Officer of the Year for the command. He has also been director of Managed Care for Moody Community Hospital and was selected in 1996 as the Air Force Medical Service’s Managed Care/Patient Administrator of the Year.
Moore holds a graduate degree in health informatics from the University of Alabama at Birmingham, and a graduate degree in management from Troy State University. He is a certified health care executive and fellow in the American College of Healthcare Executives, a fellow of the Health Information Management and Systems Society, a certified professional in health information and management systems, a certified information security manager and a certified project management professional.
Sarah Hudson Scholle, Vice President of Research & Analysis
Dr. Sarah Hudson Scholle’s research on measurement of practice systems and patient-centered care has informed the development and evaluation of NCQA’s Patient-Centered Medical Home (PCMH) program. She led a recent effort that resulted in development of the CAHPS survey for PCMHs and currently heads a study to assess opportunities for incorporating shared decision making into accountable care organizations.
Scholle leads one of seven Centers of Excellence in the AHRQ/CMS Pediatric Quality Measurement Program. She has extensive experience with measurement using multiple data sources, including administrative claims and eligibility files, surveys and, most recently, EHR data. Her research has focused on content issues, as well as technical issues such as reliability and validity of measures, as evidenced by her publication record.
Scholle holds graduate degrees in public health from Yale and a DrPH from Johns Hopkins, with a concentration on health policy research.
Lisa Slattery, Vice President, Accreditation and Recognition Operations
Lisa Slattery oversees the growth and delivery of all NCQA evaluation programs, including Health Plan Accreditation and PCMH Recognition. “With the shift from pay for volume to pay for outcomes and efficiency, the conversations around what defines true quality health care have become more crucial than ever before.”
She comes to NCQA from Blue Cross Blue Shield of Tennessee, where she was vice president, Enterprise Quality, and directed corporate clinical quality strategy across the commercial, Medicaid and Medicare lines of business. Previously, Slattery held senior quality roles at Health First, where she led her teams through NCQA Accreditation.
Slattery began her career as a physical therapist, which led to roles overseeing rehabilitation services and quality programs.