Connect with NCQA

twitter linkedin facebook google+ youtube pinterest

Report an Error

Use NCQA’s Feedback Form to report a broken link, or content error.

Getting Care Quickly

The Getting Care Quickly composite measures members’ perception of how quickly they received care when it was sought in the last 12 months. Members were asked how often they were able to:

  • Receive needed care right away.
  • Get an appointment for health care at a doctor’s office or clinic as soon as they thought care was needed.

Responses were “Never,” “Sometimes,” “Usually” and “Always.” The rates displayed represent the average percentage of health plan members nationwide who responded “Usually” or “Always.”

tables
GETTING CARE QUICKLY USUALLY OR ALWAYS
  Commercial Medicaid Medicare
Year HMO PPO HMO HMO PPO
2016 84.5 85.6 81.8 87.9 91.7
2015 84.6 85.8 80.1 86.0 89.6
2014 85.5 86.2 80.7 86.6 89.7
2013 86.7 86.9 81.0 87.3 90.0
2012 86.0 86.7 81.2 87.6 89.8
2011 86.2 87.0 80.3 87.8 90.1
2010 86.5 87.1 80.6 88.1 90.6
2009 86.4 87.3 79.5 86.7 88.4
2008 86.3 87.2 80.1 86.3 88.9
2007 85.9 87.0 80.2 86.7 88.5
2006 86.1 87.1 78.7 87.2 89.5
2005 79.6 80.4 71.8 84.5 85.4
2004 79.3 -- 72.3 84.2 --
2003 78.6 -- 70.8 83.4 --
2002 77.6 -- 71.9 81.9 --
2001 79.7 -- 77.2 87.2 --
2000 78.3 -- -- -- --
GETTING CARE QUICKLY ALWAYS
  Commercial Medicaid Medicare
Year HMO PPO HMO HMO PPO
2016 58.5 58.5 60.3 66.8 70.9
2015 58.4 58.5 58.3 63.1 66.2
2014 59.9 59.9 59.2 63.6 66.8
2013 61.8 61.0 59.3 65.1 67.5
2012 60.5 60.5 59.0 64.9 67.0
2011 58.7 58.0 57.2 65.6 67.5
2010 58.2 57.7 56.2 65.4 68.2
2009 57.8 57.4 54.7 64.0 64.7
2008 57.6 56.2 55.7 63.7 64.6
2007 56.0 55.6 55.6 63.5 65.0
2006 56.8 57.5 53.4 65.4 67.0
2005 46.5 46.2 44.5 58.7 60.2
2004 45.5 -- 44.2 58.5 --
2003 45.0 -- 42.6 57.2 --
2002 43.9 -- 44.1 55.8 --
2001 44.8 -- 46.5 60.0 --
2000 45.8 -- -- -- --