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Getting Care Quickly

The Getting Care Quickly composite measures members’ perception of how quickly they received care when it was sought in the last 12 months. Members were asked how often they were able to:

  • Receive needed care right away.
  • Get an appointment for health care at a doctor’s office or clinic as soon as they thought care was needed.

Responses were “Never,” “Sometimes,” “Usually” and “Always.” The rates displayed represent the average percentage of health plan members nationwide who responded “Usually” or “Always.”

tables
GETTING CARE QUICKLY USUALLY OR ALWAYS
  Commercial Medicaid Medicare
Year HMO PPO HMO HMO PPO

2015

84.6

85.8

80.1

86.0

89.6

2014

85.5

86.2

80.7

86.6

89.7

2013

86.7

86.9

81.0

87.3

90.0

2012

86.0

86.7

81.2

87.6

89.8

2011

86.2

87.0

80.3

87.8

90.1

2010

86.5

87.1

80.6

88.1

90.6

2009

86.4

87.3

79.5

86.7

88.4

2008

86.3

87.2

80.1

86.3

88.9

2007

85.9

87.0

80.2

86.7

88.5

2006

86.1

87.1

78.7

87.2

89.5

2005

79.6

80.4

71.8

84.5

85.4

2004

79.3

--

72.3

84.2

--

2003

78.6

--

70.8

83.4

--

2002

77.6

--

71.9

81.9

--

2001

79.7

--

77.2

87.2

--

2000

78.3

--

--

--

--

GETTING CARE QUICKLY ALWAYS
  Commercial Medicaid Medicare
Year HMO PPO HMO HMO PPO

2015

58.4

58.5

58.3

63.1

66.2

2014

59.9

59.9

59.2

63.6

66.8

2013

61.8

61.0

59.3

65.1

67.5

2012

60.5

60.5

59.0

64.9

67.0

2011

58.7

58.0

57.2

65.6

67.5

2010

58.2

57.7

56.2

65.4

68.2

2009

57.8

57.4

54.7

64.0

64.7

2008

57.6

56.2

55.7

63.7

64.6

2007

56.0

55.6

55.6

63.5

65.0

2006

56.8

57.5

53.4

65.4

67.0

2005

46.5

46.2

44.5

58.7

60.2

2004

45.5

--

44.2

58.5

--

2003

45.0

--

42.6

57.2

--

2002

43.9

--

44.1

55.8

--

2001

44.8

--

46.5

60.0

--

2000

45.8

--

--

--

--