Maintaining Your Content Expert Certification™
NCQA PCMH Content Expert Certification™ lasts for two years. NCQA PCMH Certified Content Experts™ must continue to strengthen their knowledge base. In order to renew their credential, CCEs must complete required trainings and select continuing education events or activities to earn a total of 30 Continuing Education Unit (CEU) points within the two-year certification period. See the full criteria document for maintaining certification. At the time of certification renewal, CCEs complete the online renewal application and document their completed continuing education and events.
NCQA reserves the right to audit CCEs, to ensure that all requirements are met. Audited CCEs must provide evidence of completion within 10 business days of audit notice. PCMH CCEs who do not meet the requirement are subject to suspension and possible revocation of their certificate. Failure to provide evidence will result in suspension and may lead to loss of certification. See the full renewal/suspension/revocation policy.
Direct inquiries through the My NCQA portal.
- Register with a user name and password (or log in with an existing account).
- Once logged in, click “My Questions” >> “Ask a Question” >>“Policy/Program Clarification Support.”
- Select “Recognition Programs” in the Product/Program Type drop down and look for “PCMH 2011 – Content Expert Certification” or “PCMH 2014 Content Expert Certification.”