To further explore any of the NCQA employment opportunities, please use the "Learn More" feature to send your resume and salary requirements.
All materials will be kept in strictest confidence. NCQA is an equal opportunity employer.
Position will be located in D.C. office.
The Accreditation Manager will manage the survey process to prepare customers and survey team members for surveys, adjudicate customer inquiries pertaining to surveys, conduct accreditation and certification surveys, review preliminary survey results for accuracy and completeness, and respond to customer comments on the preliminary survey results. In support of this role, Accreditation Managers are actively involved in developing policies and procedures for accreditation, including the development of new and refinement of existing standards. Accreditation managers also serve as a product champion, gaining special expertise in at least one product.
Customer Support Specialist
The Customer Support Specialist provides highly responsive quality service to customers. Log and categorize each customer interaction in customer tracking system. Provides technical support to end-user customers to navigate multiple online applications and products. Trouble-shoot, triage and problem solve complex, technical issues for customers. Provides detailed information about NCQA, its products and services. Develops appropriate interfaces with other functions to ensure that our customers are provided with correct information and prompt responses. SupportsPublications production and fulfillment to ensure customer needs and business needs are being met. Works closely with Accounting, internal customers and external vendors.
Quality Measurement and Research Internship Spring/Summer 2017
NCQA is seeking motivated individuals with all levels of experience to participate in research and measure development projects in NCQA’s Quality Measurement Research Group.
Health Care Analyst
The Health Care Analyst provides research and project support. The Health Care Analyst supports multiple externally funded projects and NCQA programs focused on health care policy, performance measures development and implementation of quality review and oversight activities. Major responsibilities: gathering and synthesizing information obtained from various sources, including literature and evidence reviews and consulting with methodological and content experts; performing and managing tasks in all phases of a project including research, data collection, data analysis and production of draft reports and proposals. The Health Care Analyst also communicates with internal and external clients.
Health Care Analyst, Quality Solutions Group
This position resides in the organization’s consulting group. It provides operational and oversight support for contracts, which is initially specified as Hospital CAHPS Survey (HCAHPS) contract in addition to other national and state projects that implement and use health care quality information. It involves tasks in all phases of multiple projects including training, quality oversight, data collection, preparation and quality assurance of written deliverables and customer service. Additional responsibilities include analytical and general project support, such as research, data collection, data analysis, and production of reports. The Analyst must have very strong writing skills, be detail-oriented, and be able to work independently on multiple tasks/projects in coordination with other internal and external project team members. Twenty percent travel is required.
Instructional Design Intern
The Intern will work closely with the Education Department where you will gain hands-on experience in the education, eLearning, and professional development areas of the health care quality sector. Here is a unique opportunity to see your projects put into production. Build your portfolio now before graduation. . This is a part-time position designed for a current student during the Spring and Summer Semester of 2017. Position is paid but can also offer credit towards a course or graduation requirement.
Manager of Financial Reporting and Analysis
The Manager of Financial Reporting and Analysis will facilitate and reconcile all balance sheet accounts monthly and manage and maintain fixed assets module and prepare financial analyses and management reporting to facilitate effective decision making by management. The individual should possess strong planning and follow-through skills and need to be able to comfortably work on long-term high-volume tasks requiring strong attention to detail. If you possess good verbal & written communication skills and have good internal customer service skills, apply now.
Assistant Director, Product Development
The Assistant Director directs the development and enhancement of NCQA’s recognition, accreditation, or certification product(s) from initial concepts through product launch and maintenance. This involves leading development teams in their work from initial concepts through final specifications. The Assistant Director works cross functionally with other departments and teams on product creation and implementation.
Manager, Recognition Programs
The role of the Recognition Manager is to aid practices pursuing transformation or sustaining Patient-Centered Recognition. The manager will provide support and oversight of the evaluations conducted on practices. Acting as an internal content and subject-matter expert, the manager will resolve content questions that arise from practices during or preparing for evaluations. The manager will assess criteria completion of practices and organizations pursuing recognition. Through virtual interactions, the manager will utilize their skills to assess practice functions, activities, setup, electronic systems, and materials during the review process. The manager will also conduct audits of virtual surveys to assess compliance with NCQA's recognition program requirements and skills of external evaluators.
Phyllis Torda Health Care Quality Fellowship
The Phyllis Torda Health Care Quality Fellowship Program enables NCQA to train a new generation of health care quality leaders from diverse backgrounds. It celebrates the life of Phyllis Torda, who was devoted to improving the national health care system. Her work was wide-ranging and included efforts to promote the use of electronic health records and patient-reported outcomes for performance measurement, and new strategies and methodologies for physician measurement.
We are not actively recruiting for these positions but anticipate the need to hire for such roles in the coming weeks or months. To be considered for these future openings please use the "Learn More" feature to send your resume and salary requirements. Once these positions are actively interviewing your application will be reviewed.
NCQA is recruiting a Research Scientist to develop, lead, and collaborate on research and performance measure development focusing on a variety of areas including any of the following: quality improvement, long-term services and supports, geriatric medicine, palliative care, behavioral health, children’s health, risk-adjustment and patient-reported outcomes. The position is primarily funded by grants and contracts. The Research Scientist will lead/collaborate on the development and implementation of research grants, direct the implementation of ongoing measure development efforts, supervise quantitative and qualitative data collection efforts, prepare scientific manuscripts and reports for broad stakeholder audiences, represent NCQA to key scientific and stakeholder audiences.
Senior Health Care Analyst
The Senior Health Care Analyst provides content and project management leadership in the execution of projects within the Quality Measurement and Research Group at NCQA, and manages large, complex projects related to the development and evaluation of quality measure initiatives and NCQA programs. The Senior Health Care Analyst is individually motivated and highly organized, demonstrates strategic thinking, creatively applies analytical methods and is proficient at making decisions using complex information. Responsibilities include the development, planning and implementation of research, measure development and data collection projects. The successful Senior Health Care Analyst promotes a high level of engagement with internal and external subject matter experts and key stakeholders. Assigned projects will include, but are not limited to, those with a focus on care for vulnerable or complex populations, such as people facing serious illness.
Senior Research Associate
The Senior Research Associate in the Quality Measurement & Research Group is principally responsible for managing the development and evaluation of quality measure initiatives. The Senior Research Associate must be highly organized, demonstrate creativity and proficiency in applying analytical methods using complex data, and make difficult decisions while operating in contingent environments. This position requires specialized knowledge of health related topics, specifically an in-depth knowledge of nationally-recognized quality metrics (e.g., HEDIS, ACO, MU), industry standard code sets (e.g., ICD, CPT, SNOMED), and data sources (e.g., claims, encounter, registry, charts, EHRs and survey).
Senior Research Scientist
The Senior Research Scientist will provide senior level quantitative analysis, technical assistance, project leadership & management, proposal leadership and project development support to performance measurement and to other areas of NCQA as needed. In addition, the position will assist with, and in some cases oversee, implementation of NCQA’s projects consistent with the mission and vision of the organization including the development of proposals related to internally and externally funded contracts and grants, internal reports & scientific manuscripts, as well as making key contributions to collaborative research projects with corporate, university and government groups.