Other Programs


Multicultural Health Care (MHC)
Cultural competency is a necessary component of a high quality health care system. NCQA’s Multicultural Health Care (MHC) offers distinction to organizations that engage in efforts to improve culturally and linguistically appropriate services and reduce health care disparities.

Distinction in Patient Experience Reporting
Because consumer experience is a critical component of quality of care, giving more prominence to patient engagement is a crucial change to the PCMH program. NCQA developed the optional Distinction in Patient Experience Reporting to help practices capture patient and family feedback through the newly developed CAHPS PCMH Survey.

Evaluation Programs

Special Needs Plans (SNP)
Special Needs Plans (SNPs) were created by Congress in the Medicare Modernization Act (MMA) of 2003 as a new type of Medicare managed care plan focused on certain vulnerable groups of Medicare beneficiaries: the institutionalized, dual-eligibles and beneficiaries with severe or disabling chronic conditions. These beneficiaries are typically older, with multiple comorbid conditions, and thus are more challenging and costly to treat.

Health Care Research

NCQA Spotlight Webinar on Women’s Health
Approaches to Improving Unintended Pregnancy Rates in the United States.

Setting Goals with People with Complex Needs: A Collaborative Approach
People who have or who are at risk for complicated health conditions (e.g. those over the age of 65 and/or people with physical, intellectual or developmental disabilities) depend on person-centered care management to meet their needs, preferences and goals.

Policy Approaches to Advancing Person-Centered Outcome Measurement
Quality of care for people with complex needs begins with a person-centered assessment and care planning process that addresses what is most important to the individual. Better integration can improve care for people with complex needs, but failure to rigorously measure quality could result in cost savings at the expense of quality.  

Women’s Health: Approaches to Improving Unintended Pregnancy Rates
Contraception and reproductive health are important aspects of women’s health and of comprehensive, patient-centered care.  

Centers for Disease Control and Prevention Million Hearts® Collaboration

Building a Strategy to Leverage Health Information Technology to Support Patient and Family Engagement

ACO Measures Pilot Project

Issue Brief | Quality of Child Health Care
Expanding the Scope and Flexibility of Measurement Approaches (May 2009)

Measures for Dual-Eligibles
A March 2013 white paper, developed with support from The SCAN Foundation, describes a strategy for evaluating the quality and person-centeredness of integrated care.

CLAS: Health Care Disparities


The Reliability of Provider Profiling: A Tutorial

Overuse and Appropriateness Conference Summary

Appropriate Antibiotic Use with Acute Bronchitis

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