Multicultural Health Care (MHC)
Cultural competency is a necessary component of a high quality health care system. NCQA’s Multicultural Health Care (MHC) offers distinction to organizations that engage in efforts to improve culturally and linguistically appropriate services and reduce health care disparities.
Distinction in Patient Experience Reporting
Because consumer experience is a critical component of quality of care, giving more prominence to patient engagement is a crucial change to the PCMH program. NCQA developed the optional Distinction in Patient Experience Reporting to help practices capture patient and family feedback through the newly developed CAHPS PCMH Survey.
Special Needs Plans (SNP)
Special Needs Plans (SNPs) were created by Congress in the Medicare Modernization Act (MMA) of 2003 as a new type of Medicare managed care plan focused on certain vulnerable groups of Medicare beneficiaries: the institutionalized, dual-eligibles and beneficiaries with severe or disabling chronic conditions. These beneficiaries are typically older, with multiple comorbid conditions, and thus are more challenging and costly to treat.