Interactive Review Tool

The Interactive Review Tool (IRT) is an improved web-based platform used to conduct a self-assessed readiness evaluation and manage the NCQA Accreditation/Certification Survey process. 

What Will Change 

To streamline and consolidate the survey process and its systems, NCQA transitioned from use of two systems: the Interactive Review Tool (IRT) and Interactive Survey System (ISS) to a single system – the IRT platform. The IRT will be used for the entire survey process.

The following Accreditation, Certification or Distinction products are located in the IRT: 

  • 2018 Health Plan Accreditation (HPA) 
  • 2018 Managed Behavioral Healthcare Organization (MBHO) 
  • 2018 Case Management Accreditation (CM) 
  • 2017 Accreditation of Case Management for LTSS (CM-LTSS) 
  • 2017 Utilization Management Credentialing (UM/CR) 
  • 2017 Health Plan Accreditation (HPA) 
  • 2017 Managed Behavioral Healthcare Organization (MBHO) 
  • 2017 Case Management Accreditation (CM) 
  • 2017 Accreditation of Case Management for LTSS (CM-LTSS) 
  • 2017 Utilization Management Credentialing (UM/CR) 
  • 2016 Disease Management (DM) 
  • 2016 Certification Verification Organization (CVO) 
  • 2016 Wellness & Health Promotion (WHP) 
  • 2016 Health Information Products (HIP) 
  • 2010 Multicultural Health Care (MHC) 

Organizations can purchase IRT licenses directly from the NCQA Store

Organizations will use the IRT tool to perform aspects of an NCQA survey, including: 

  • The pre-survey process steps, including preparation of materials and self-assessment. 
  • Submitting survey information. 
  • The survey process steps, including review, receipt of issues, conference calls, response to issues and onsite survey (where applicable). 
  • Timelines for all steps in the survey process. 
  • Display of results. 

What Won’t Change 

After the organization submits survey materials through the IRT, NCQA uses the IRT to review the documents, score elements and document outstanding issues. During the survey process, organizations respond to outstanding issues using the IRT. Organizations also receive their preliminary results and provide comments through IRT. NCQA presents the final report in IRT. 

What You Should Do to Prepare

NCQA encourages organizations to attend training prior to completing tasks in IRT. Click here to register for a training and view the video tutorials. 

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