PCMH Best Practices & Lessons Learned

October 24, 2012 | Chicago

About the Program

Join us for an opportunity to hear physicians, consultants, care team members, coaches, practice managers, quality improvement staff on the approaches they used to successfully meet the NCQA PCMH standards and the resulting benefits of their effort.

This program will enable learners to:

  • Manage challenging issues while achieving NCQA PCMH Recognition
  • Obtain tips and strategies for becoming PCMH recognized by engaging in a dialogue with NCQA Reviewers and members of the Review Oversight Committee; coaches; practices and consultants

The seminar will include the following topics:  

  • Challenges to putting data together  
  • QI initiatives/tools  
  • Identifying documentation for meeting a standard 
  • Performance Improvement  
  • Change management  
  • Educational resources & self-management  

Seats are limited. Early registration is highly recommended. This seminar tends to sell out quickly.

Please note: A seat is not secured until payment is received and processed by NCQA. Please check back frequently for additional updated seminars.

View Agenda

Keynote Speaker

Dr. Elizabeth Kraft

Dr. Elizabeth (Cissy) Kraft is a Board Certified Family Physician and is the Chief Medical Officer for Anthem Blue Cross Blue Shield of Colorado and Nevada. She has been an NCQA surveyor, Recognition Program ROC chair, and faculty since 1996; she has been involved in the NCQA PCMH recognition program since inception and reviews, scores and recommends a final recognition status of practices in the PCMH recognition process. She has worked with managed Commercial, Medicaid, Correctional care, alternative care products, and assisted in developing the clinical parameters for the legislated Colorado Pediatric Medical Home program.

Clinician Panel

Leadership Perspectives on PCMH: Moderated by Dr. Kraft.  Panelists include:

Kathleen M. Kidder, MSN, APRN, FNP-BC, FAANP

Mrs. Kidder is a Family Nurse Practitioner in private practice. She is the owner of Life Long Care of New London, PLLC which is an NCQA Certified Medical Home. Life Long Care is the first nurse practitioner owned practice to be certified at a level three. She maintains an active practice along with three other nurse practitioners and the practice currently serves about 3500 patients in rural New Hampshire. She is a member of the New Hampshire Board of Nursing as well as the Liaison Committee which serves to advise the BON in matters pertaining to NP practice.


Christoph Diasio, MD, FAAP 

Dr. Christoph Diasio is the Sandhills Pediatrics, Inc. PCMH representative. He graduated from the University of North Carolina-Chapel Hill with Honors in Biology and graduated from the University of Alabama School of Medicine (Birmingham). He completed his Pediatric Internship and Residency at the University of Tennessee Health Sciences Center in Memphis at LeBonheur Children's Hospital/St Jude Children's Research Hospital/The Med. Dr Diasio received his Board Certification in Pediatrics in Oct 2001. Dr. Diasio was on the American Academy of Pediatrics Vision 2020 Task Force and is Co-Chair of the NC Pediatric Council, which seeks to smooth relationships between Pediatricians and insurance companies.  He has professional interests in pediatric practice management and use of technology to actually advance patient care. He is a member of the executive committee of the AAP Section of Practice Management (SOAPM).

Xavier Sevilla, MD, MBA, FAAP  

Dr. Xavier Sevilla is the Vice President for Clinical Quality for Catholic Health Initiatives in Denver. He has been faculty for the Open Access collaborative in North Carolina for The Center for Children’s Health Care Improvement. In 2006 he was appointed to the Steering Committee of Quality Improvement and Management of the American Academy of Pediatrics. In 2009 he was appointed as the Chair of the Steering Committee of Quality Improvement and Management for the American Academy of Pediatrics. He also participated in the federal subcommittee that chose the Initial Core Set of Child Health Quality Measures for the CHIPRA legislation in 2010. He was one of the Academy's representatives to the panel creating the joint principles of the patient centered medical home in 2007, and he was appointed to the advisory board of the patient centered medical home at NCQA.



Peter Cucchiara, BMIS, MBA

As Managing Director of Primary Care Development Corporation’s Performance Improvement Practice, Peter Cucchiara oversees all Performance Improvement services, including care management and coordination, medical home transformation and certification, practice redesign and patient access, health information management & Meaningful Use (MU), and emergency preparedness. Peter is an active member of the College of Healthcare Information Management Executives (CHIME), Healthcare Information Management Systems Society (HIMSS), and the Technical Executives Networking Group (TENG).

Betty Jessup, RN, BSN

Betty Jessup is the Director of Quality and Patient Safety at Crystal Run Healthcare (CRHC), a physician owned multispecialty practice, with fifteen locations. CRHCis comprised of over 250 providers and 1,300 non-provider employees. In her role, she is responsible for the overall accreditation processes. CRCH received NCQA Patient Centered Medical Home Level III Recognition in 2009. Jessup is the Quality and Patient Safety Committee Chair for Crystal Run Healthcare. Jessup has been a featured speaker at the 2006 and 2009 MGMA annual conferences, a featured speaker at the 2008 American Medical Group Association Conference, and has contributed to articles published by the American Medical Group Association.

David Keller, M.D.

David Keller, M.D. is Clinical Professor of Pediatrics and a Senior Policy Analyst of Commonwealth Medicine’s Center for Healthcare Policy and Research at UMass Medical School, as well as Associate Medical Director for the Office of Clinical Affairs at MassHealth, the Massachusetts Medicaid Agency. Currently he is the Project co-Director of the Rhode Island Chronic Care Sustainability Initiative (an all-payer medical home transformation project), faculty of the Massachusetts Patient-Centered Medical Home Initiative’s Learning Collaborative, team lead for the evaluation of the Massachusetts CHIPRA Quality Measure Medical Home Initiative and consultant to the Boston Public Health Commission’s Program, which integrates early childhood mental health with the medical home.


Colleen M. Schwartz, RN

Colleen has been with the Pennsylvania Academy of Family Physicians (PAFP) staff for approximately four years. Initially she was an Improving Performance in Practice Quality Improvement Coach for the Governor’s Office of Health Care reform. She has coached approximately 50 different teams in PA in the Chronic Care Model and assisted the practices in achieving recognition as Patient Centered Medical Homes (PCMH) through NCQA. Beginning in June of 2010, she was the Quality Improvement Technical Coordinator for the Residency Program Collaborative. Her duties included setting up a dedicated website for the data repository, resources and assistance with achieving Patient Centered Medical Home recognition for the Family Medicine Residency Programs. As the PCMH Initiative Director, she help build the infrastructure surrounding the PCMH for PAFP.  

Elaine M. Skoch, RN, MN, EMBA, NEA-BC

As the Vice President and Chief Operating Officer of the Mental Health Consortium in Kansas, she worked with the 30 community mental health centers across the state to develop the infrastructure for the administrative services organization. In her role as Performance Improvement Manager and Practice Facilitator for TransforMED (the national PCMH demonstration project of the American Academy of Family Physicians) she worked with practices and participated in the development of the PCMH model on the national level. In her most recent position as Director of Systems Transformation with HealthTeamWorks, Elaine has worked with practices and health systems all across the country in their efforts to transform to a more patient centered model of care, achieve medical home recognition, develop medical neighborhoods and build the foundational elements for delivering care within an accountable care structure.

Jan Wikerson, RN, CPHQ

Jan Wilkerson is the Quality Improvement Manager at Georgia Association for Primary Health Care (GAPHC). In her role with GAPHC, she provides clinical, compliance, quality and risk technical assistance, conducts risk and quality assessments for federally qualified community health centers (FQHCs), develops and implements educational sessions for Georgia’s safety-net primary care sites – 130 and growing- additionally provides clinical leadership for GAPHC activities. Wilkerson has held leadership positions in various ambulatory, hospital, and homecare settings and managed care for more than 25 years. She has provided quality-consulting services for FQHCs throughout the nation and is currently based in the Georgia Association for Primary Health Care. Currently, she is participating in the CMS PCMH Demonstration Project, at the national, regional level, and state (Georgia) level.

Date, Location & Seminar Fees

October 24, 2012

8:30 a.m. – 4:30 p.m.
Registration is 7:45 a.m. – 8:30 a.m.
Continental breakfast and lunch will be served.

Registration Fees:
Early Bird Registration Fee: $650 on or before September 30, 2012.
Regular Registration Fee: $795 after September 30, 2012.

Hyatt Regency McCormick Place
2233 South Martin L. King Drive
Chicago, Illinois
Telephone: 1-888-888-1778
Room Rate: $244 Single/Double on or before October 12, 2012

Please note: This seminar fills very quickly. Early registration is highly recommended.

Continuing Education

This live educational activity is a non-CME/CNE program. 


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