A Toolbox for Transformation to the Patient-Centered Medical Home Webinar Series
Tool 2 – Lessons From PCMH Champions
Thursday, November 7, 2013 | 2:00pm – 3:30pm Eastern Time | At Your Facility
About This Program
This live, 90-minute online program will be directed to primary care physicians and allied health professionals on the conceptual framework of the Patient-Centered Medical Home (PCMH), the underlying principles that recognize a successful design and how practitioners can manage the barriers to implementing a PCMH including the use of health information technology. This webinar is the second of a four-part webinar series.
Elaine Skoch, RN, MN, EMBA, NEA
Elaine has served in administrative and leadership positions, in a variety of public and private healthcare settings and has led major systems reorganization. As the Vice President and Chief Operating Officer of the Mental Health Consortium in Kansas, she worked with the 30 community mental health centers across the state to develop the infrastructure for the administrative services organization. In her role as Performance Improvement Manager and Practice Facilitator for TransforMED (the national PCMH demonstration project of the American Academy of Family Physicians) she worked with practices and participated in the development of the PCMH model on the national level. In her most recent position as Director of Systems Transformation with HealthTeamWorks, Elaine has worked with practices and health systems all across the country in their efforts to transform to a more patient centered model of care, achieve medical home recognition, develop medical neighborhoods and build the foundational elements for delivering care within an accountable care structure. Elaine is experienced in organizational development, strategic planning, marketing, change management, and program evaluation. She holds a master's degree in nursing from the University of Washington and an Executive MBA from Benedictine College. She is board certified by the American Nurses Association as a Nurse Executive at the advanced level.
What You Will Learn
Re-designing the care management and care coordination functions within the practice is at the heart of practice transformation. Every role and position will change and the art of making these changes revolves around creating a culture with a clear vision for what PCMH will look like in the practice; strong leadership skills; and, good, bi-directional communication flows. We will discuss lessons learned about building strong teams, using QI processes to facilitate change and empowering team members with a focus on relationships at a number of levels. We will identify key steps to champion the effort in getting the team onboard with the medical home transformation. Participants will gain insight on lessons learned in redesigning care management coordination.
At the completion of this program, participants will be able to:
- Define organizational values and work toward creating a culture open to change
- Describe how the roles of care team members change in a patient-centered medical home
- Recognize how to translate words into actions: What care management and care coordination really means
- Develop a strategy to redesign the team to achieve optimum care management and coordination
Who Should Attend
This program is designed for any health care professional, health care decision maker or consultant interested in getting the inside perspective directly from expert faculty from NCQA in leading or assisting a primary care practice with becoming a recognized as a Patient-Centered Medical Home by NCQA.
Attendees include but not limited to:
- Care team members
- Health plan administrators
- Hospital and health system executives and managers
- Information Systems Specialist/Managers/Directors
- Medical directors
- Nurse practitioners
- PCMH Certified Content Expert candidates
- Pharmacists/Pharmacy Technicians
- Physicians/Physician assistants
- Provider Relations Specialist/Manager
- Quality Improvement Managers/Directors
- Quality Assurance Managers/Directors
- Registered nurses
- Regulatory Specialist/Managers/Directors (state & federal)
- Vendors (e.g., EMR)/Contractors (e.g., call centers/triage)
Your system must meet these minimum requirements in order to register for this program:
Windows 7, 8, XP SP3, 2003 Server and Vista
- Internet Explorer 6, 7, 8, 9, 10
- Firefox (latest version)
- Recommend ActiveX be enabled for Internet Explorer
- Windows 2000 is no longer supported. Users of Windows 2000 may still be able to join meetings, but performance is not guaranteed.
Mac OS X 10.5, 10.6, 10.7 (Intel)
- Safari 4 (Mac OS 10.5), 5, 6
- Firefox (latest version)
- Apple no longer offers Java as part of the Mac operating system
- Users of Mac OS X 10.4 or earlier are no longer able to connect to a WebEx meeting.
- Users of the Mac PowerPC platform are no longer able to connect to a WebEx meeting.
A separate telephone line is required in addition to the line used to dial up to ISP (if applicable).
You also will need to download the Event Manager software to participate in this WebEx program. This simple set-up takes less than a minute for high-speed connections. It’s from a trusted source, and it’s free. The required link will be provided with your program confirmation letter.
Attendees will receive a copy of all slides used during the program, Web-Ex link and dial-in information prior to November 7
Date, Location & Program Fees
Thursday, November 7, 2013
2:00pm – 3:30pm Eastern Time
At Your Facility
These programs have a limited enrollment capacity. Early registration is advised. Due to limited registration capacity, we recommend that you wait to receive a confirmation email before making final plans to participate in this program.
Registration is per site; however, multiple users can be present at each site depending on your facility capabilities (i.e., you may use an LCD projector and speakerphone in a meeting room). The program will be conducted using PowerPoint slides via the Internet in addition to a conference call connection.
Program Registration Fee: Free per site, which entitles registrants to one computer and one telephone connection. Each additional computer and phone connection requires an additional registration.
In support of improving patient care, the National Committee for Quality Assurance (NCQA) is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.
*NCQA designates this live educational activity for a maximum of 1.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This educational activity is approved for 1.5 nursing education contact hours.
This webinar provides maintenance of certification credit (2 points) for PCMH CCEs.
This activity is supported by an educational grant from Lilly. For further information concerning Lilly grant funding visit www.lillygrantoffice.com.