A Toolbox for Transformation to the Patient-Centered Medical Home Webinar Series

Tool 3 – Quality Resources for Developing Your PCMH Project Plan

Wednesday, November 20, 2013 | 2:00pm – 3:30pm Eastern Time | At Your Facility

About This Program

This live, 90-minute online program will be directed to primary care physicians and allied health professionals on the conceptual framework of the Patient-Centered Medical Home (PCMH), the underlying principles that recognize a successful design and how practitioners can manage the barriers to implementing a PCMH including the use of health information technology.  This webinar is the third of a four-part webinar series.


Jan Wilkerson, RN, CPHQ

Jan Wilkerson is the Quality Improvement Manager at Georgia Association for Primary Health Care (GAPHC).  In her role with GAPHC, she provides clinical, compliance, quality and risk technical assistance, conducts risk and quality assessments for federally qualified community health centers (FQHCs), develops and implements educational sessions for Georgia’s safety-net primary care sites – 130 and growing- additionally provides clinical leadership for GAPHC activities.

Wilkerson has held leadership positions in various ambulatory, hospital, and homecare settings and managed care for more than 25 years. Her background includes patient care administration, coordination of regulatory compliance and accreditation, strategic initiatives in quality improvement, HIPPA compliance and privacy officer, clinical management, staff education and development, directing medical staff support services, provider relations and outreach, disease management, and Board training and development.

In her quality leadership role she works with HRSA-BPHC on multiple national quality initiatives, including the Clinical Measures Project and more recently the Health Disparities Collaboratives. She was the first Cluster Director for the SE Cluster for the Health Disparities Collaboratives and responsible for the eight SE states, (MS, ALA, GA, FLA, NC, SC, TN, and KY) with national recognition for SE teams’ improved outcomes. She co-published an article for the Joint Commission‘s quality magazine on the NC teams in the Collaborative. She has provided quality-consulting services for FQHCs throughout the nation and is currently based in the Georgia Association for Primary Health Care. Currently, she is participating in the CMS PCMH Demonstration Project, at the national, regional level, and state (Georgia) level.

What You Will Learn

Many practices are challenged with developing processes for medical home transformation, while continuing their “real job” – seeing patients. This session will provide practical guidance for developing a project plan to manage the multiple projects of medical home transformation. Using quality methodologies for systems change and rapid cycle improvement the PCMH team can move forward efficiently in transforming the practice for medical home recognition.

Learning Objectives:

At the completion of this program, participants will be able to:

  • Describe how any practice, regardless of size and resources, can move towards medical home transformation
  • Identify models and resources that can assist with developing their transformation to PCMH recognition
  • Apply quality methodologies for system change and quality improvement for PCMH transformation
  • Identify and analyze the obstacles and barriers to implementation
  • Outline strategies to manage change and identify the different roles and responsibilities for the health care team


Who Should Attend

This program is designed for any health care professional, health care decision maker or consultant interested in getting the inside perspective directly from expert faculty from NCQA in leading or assisting a primary care practice with becoming a recognized as a Patient-Centered Medical Home by NCQA.

Attendees include but not limited to:

  • Care team members
  • Consultants
  • Health plan administrators
  • Hospital and health system executives and managers
  • Information Systems Specialist/Managers/Directors
  • Medical directors
  • Nurse practitioners
  • PCMH Certified Content Expert candidates
  • Pharmacists/Pharmacy Technicians
  • Physicians/Physician assistants
  • Provider Relations Specialist/Manager
  • Quality Improvement Managers/Directors
  • Quality Assurance Managers/Directors
  • Registered nurses
  • Regulatory Specialist/Managers/Directors (state & federal)
  • Vendors (e.g., EMR)/Contractors (e.g., call centers/triage)

System Requirements

Your system must meet these minimum requirements in order to register for this program:

Windows 7, 8, XP SP3, 2003 Server and Vista

  • Internet Explorer 6, 7, 8, 9, 10
  • Firefox (latest version)
  • JavaScript and cookies need to be enabled
  • Recommend ActiveX be enabled for Internet Explorer
  • Windows 2000 is no longer supported. Users of Windows 2000 may still be able to join meetings, but performance is not guaranteed.

Mac OS X 10.5, 10.6, 10.7 (Intel)

  • Safari 4 (Mac OS 10.5), 5, 6
  • Firefox (latest version)
  • JavaScript and cookies need to be enabled
  • Apple no longer offers Java as part of the Mac operating system
  • Users of Mac OS X 10.4 or earlier are no longer able to connect to a WebEx meeting.
  • Users of the Mac PowerPC platform are no longer able to connect to a WebEx meeting.

A separate telephone line is required in addition to the line used to dial up to ISP (if applicable).

You also will need to download the Event Manager software to participate in this WebEx program. This simple set-up takes less than a minute for high-speed connections. It’s from a trusted source, and it’s free. The required link will be provided with your program confirmation letter.

Program Materials

Attendees will receive a copy of all slides used during the program, Web-Ex link and dial-in information 2 business days prior to November 20.

Date, Location & Program Fees

Wednesday, November 20, 2013

2:00pm – 3:30pm Eastern Time

At Your Facility

These programs have a limited enrollment capacity. Early registration is advised. Due to limited registration capacity, we recommend that you wait to receive a confirmation email before making final plans to participate in this program.

Registration is per site; however, multiple users can be present at each site depending on your facility capabilities (i.e., you may use an LCD projector and speakerphone in a meeting room). The program will be conducted using PowerPoint slides via the Internet in addition to a conference call connection.

Program Registration Fee: Free per site, which entitles registrants to one computer and one telephone connection. Each additional computer and phone connection requires an additional registration.

Continuing Education

In support of improving patient care, the National Committee for Quality Assurance (NCQA) is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

*NCQA designates this live educational activity for a maximum of 1.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This educational activity is approved for 1.5 nursing education contact hours.

NOTE: This webinar provides maintenance of certification credit (2 points) for PCMH CCEs.

This activity is supported by an educational grant from Lilly. For further information concerning Lilly grant funding visit www.lillygrantoffice.com.


Education Resources

  New! Effective May 1, 2014, NCQA will change the delivery format of some of its printed education materials to electronic format.

One week before a seminar or workshop, registered attendees will receive an e-mail with a link and instructions for accessing electronic presentation slides, handouts and reference materials. Materials can be printed in advance or downloaded onto a laptop, tablet or smartphone to view during the seminar or workshop.

Remember to download your materials ahead of time!

To find out more about our e-Material, read our FAQs.

Policies and Discounts
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Customer Support
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