A Toolbox for Transformation to the Patient-Centered Medical Home Webinar Series

Tool 1 – Building the Foundation: The Joint Principles of PCMH

Wednesday, October 23, 2013 | 1:00pm – 2:30pm Eastern Time | At Your Facility

About This Program

This live, 90-minute online program will be directed to primary care physicians and allied health professionals on the conceptual framework of the Patient-Centered Medical Home (PCMH), the underlying principles that recognize a successful design and how practitioners can manage the barriers to implementing a PCMH including the use of health information technology. This webinar is the first of a four-part webinar series.


Elizabeth Kraft, MD, MHS, FAAFP

Dr. Elizabeth (Cissy) Kraft is a Board Certified Family Physician and is the Chief Medical Officer for Anthem Blue Cross Blue Shield of Colorado and Nevada. She has been an NCQA surveyor, Recognition Program Review Oversight Committee (ROC) chair, and faculty since 1996; she has been involved in the NCQA PCMH recognition program since inception and reviews, scores and recommends a final recognition status of practices in the PCMH recognition process.

She also is the Board President of HealthTeamWorks (www.healthteamworks.org). Through her work with HealthTeamWorks as their past Medical Director of the Tobacco Program, she has expertise in quality improvement activities specific to tobacco control that has achieved national recognition and continues to provide educational presentations to providers. She is also the Board President of the CAFP Foundation. She has worked with managed Commercial, Medicaid, Correctional care, alternative care products, and assisted in developing the clinical parameters for the legislated Colorado Pediatric Medical Home program.

What You Will Learn

While early work on the medical home concept was done by pediatricians and focused on care of children with special needs, the concepts embedded in the Patient Centered Medical Home were further developed by a collaboration of the American College of Physicians (ACP), the American Academy of Family Physicians (AAFP), the American Academy of Pediatrics (AAP) and the American Osteopathic Association (AOA). NCQA provided input related to work on the Physician Practice Connections and a Commonwealth Fund grant to define “patient-centeredness.” The program will review the joint principles, created and supported by ACP, AAFP, AAP and AOA, and define the key characteristics of the PCMH.

Learning Objectives:

At the completion of this program, participants will be able to:

  • Relate the “Endorsed Principles of the Patient-Centered Medical Home” to the ability of the practice to deliver high quality, coordinated health care to its patient population
  • Draw the connections between the endorsed principles to the PCMH elements that align with each principle
  • Identify alignment between NCQA’s PCMH requirements and the joint principles
  • Articulate the rationale of the PCMH model to help others understand the basis for the requirements and the expected results
  • Demonstrate the connection between the theoretical frameworks and the content areas of the PCMH model
  • Explain the efficacy of evidence-based guidelines
  • Identify the key conclusions of the IOM reports “Crossing the Quality Chasm: A New Health System for the 21st Century (IOM, 2001) ” including the Ten Simple Rules for the 21st Century Health Care System
  • Recognize how payment reform can affect practice transformation

Who Should Attend

This program is designed for any health care professional, health care decision maker or consultant interested in getting the foundational knowledge of an NCQA Patient-Centered Medical Home from expert faculty from NCQA.

Attendees include but not limited to:

  • Care team members
  • Consultants
  • Health plan administrators
  • Hospital and health system executives and managers
  • Information Systems Specialist/Managers/Directors
  • Medical directors
  • Nurse practitioners
  • PCMH Certified Content Expert candidates
  • Pharmacists/Pharmacy Technicians
  • Physicians/Physician assistants
  • Provider Relations Specialist/Manager
  • Quality Improvement Managers/Directors
  • Quality Assurance Managers/Directors
  • Registered nurses
  • Regulatory Specialist/Managers/Directors (state & federal)
  • Vendors (e.g., EMR)/Contractors (e.g., call centers/triage)

System Requirements

Your system must meet these minimum requirements in order to register for this program:

Windows 7, 8, XP SP3, 2003 Server and Vista

  • Internet Explorer 6, 7, 8, 9, 10
  • Firefox (latest version)
  • JavaScript and cookies need to be enabled
  • Recommend ActiveX be enabled for Internet Explorer
  • Windows 2000 is no longer supported. Users of Windows 2000 may still be able to join meetings, but performance is not guaranteed.

Mac OS X 10.5, 10.6, 10.7 (Intel)

  • Safari 4 (Mac OS 10.5), 5, 6
  • Firefox (latest version)
  • JavaScript and cookies need to be enabled
  • Apple no longer offers Java as part of the Mac operating system
  • Users of Mac OS X 10.4 or earlier are no longer able to connect to a WebEx meeting.
  • Users of the Mac PowerPC platform are no longer able to connect to a WebEx meeting.

A separate telephone line is required in addition to the line used to dial up to ISP (if applicable).

You also will need to download the Event Manager software to participate in this WebEx program. This simple set-up takes less than a minute for high-speed connections. It’s from a trusted source, and it’s free. The required link will be provided with your program confirmation letter.

Program Materials

Attendees will receive a copy of all slides used during the program, Web-Ex link and dial-in information 2 business days prior to October 23.

Date, Location & Program Fees

Wednesday, October 23, 2013

1:00pm – 2:30pm Eastern Time

At Your Facility

These programs have a limited enrollment capacity. Early registration is advised. Due to limited registration capacity, we recommend that you wait to receive a confirmation email before making final plans to participate in this program.

Registration is per site; however, multiple users can be present at each site depending on your facility capabilities (i.e., you may use an LCD projector and speakerphone in a meeting room). The program will be conducted using PowerPoint slides via the Internet in addition to a conference call connection.

Program Registration Fee: Free per site, which entitles registrants to one computer and one telephone connection. Each additional computer and phone connection requires an additional registration.

Continuing Education

In support of improving patient care, the National Committee for Quality Assurance (NCQA) is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

*NCQA designates this live educational activity for a maximum of 1.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This educational activity is approved for 1.5 nursing education contact hours.

NOTE: This webinar provides maintenance of certification credit (2 points) for PCMH CCEs.

This activity is supported by an educational grant from Lilly. For further information concerning Lilly grant funding visit www.lillygrantoffice.com.


Education Resources

Policies and Discounts
This includes the printable registration form; substitutions, transfers/credits and cancellation policies as well as other education policies and discount information.

Publications and Products
View all NCQA publications and products, including HEDIS manuals, Accreditation standards and NCQA newsletters.

Customer Support
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